Contact Us – Driver Support

This support is intended only for Bolt partner drivers (not passengers).

At Bolt, we provide several support channels depending on the nature of your request.

To ensure fast and efficient handling, it is important to use the correct channel

• Ticket / Email Support ⇒ For all types of requests
• Phone Line ⇒ Only for certain specific requests
• ChatBolt (WhatsApp) ⇒ General information about products and services – available 24/7

We recommend prioritizing ticket/email support, as all requests can be handled through this channel.

How to send a ticket from the app:

• Open the Driver app
• Tap “Help” at the bottom left
• Under “Contact Support”, click “Send us a message”

By Email You can also contact our service by email at: [email protected]

Video:

When should you call phone support?

Our team can immediately assist with certain simple requests

General Information

• Questions about Bolt services
• Information on becoming a driver
• Advice on vehicle selection
• Explanation of procedures

Status Change or Transfer

• Request to change status
• Request to transfer to another fleet
• (We will forward your request to the relevant team.)

Document Updates

• Submission and update of driver or vehicle documents (driver’s license, insurance, vehicle registration, etc.) Documents are verified before validation.

Simple Account Settings

• Activation of cash rides (if eligible)
• Deactivation of cash rides
• Simple billing error correction

For all requests listed below, you must contact support via ticket or email.

These cases require verification or review by a specialized team and will not be handled by phone.

Payments and Bonuses

• Bonus not received
• Unpaid ride
• Cancellation fee not received
• Waiting fee not received
• Refund request

Account Blocking or Suspension

• Account blocked
• Selfie check (identity verification requested in the app to confirm you are the account holder)
• Account suspended
• Unblocking request

Account Creation or Major Modifications

• Driver account creation
• Fleet account creation
• Change of operating city
• Fleet change
• Billing address change
• Bank account modification (IBAN)
• Change of sensitive personal information

Technical Issues

• Login problems
• Not receiving ride requests
• GPS/GPRS issues
• Issue related to a specific ride
• Category addition

09 39 37 00 03

During your call, you may request a callback if you prefer not to wait.

ChatBolt – Your 24/7 Virtual Assistant (WhatsApp)

ChatBolt is your virtual assistant available exclusively on WhatsApp. It allows you to quickly obtain information about Bolt products and services at any time, day or night.

What ChatBolt can do:

• Provide general information and guidance
• Inform you about required procedures
• Direct you to the appropriate service
• Share tutorials
• Help you update your documents
• Tell you where to find your monthly invoices or how to download them

Connect with ChatBolt