Safety tips for driving

The safety of our driver partners is our top priority. Discover the features we’ve put in place to help them drive with confidence.

At Bolt, we do everything possible to ensure that our driver partners feel safe and comfortable while driving and earning through our platform. Here are the key features available:

1. Always verify the right passenger Before starting the ride, ask the passenger to confirm their name and destination to make sure you pick up the right person. 2. Stay focused on the road Keep your attention on driving: avoid distractions, keep your eyes on the road, and take regular breaks to remain fit to drive. 3. Stay professional at all times If a passenger behaves inappropriately, remain calm and polite. End the trip as soon as possible and report the incident through the app. 4. Trust your instincts If you ever feel unsafe or face an emergency, immediately use the emergency assistance button in the Bolt app.

In accordance with the El Khomri Law, the Insurance provided by Bolt for partner drivers, in partnership with AXA, offers financial support in the event of an accident or assault occurring during a trip booked through Bolt. IMPORTANT: No action is required! As a Bolt partner driver, you automatically benefit from the advantages of this insurance. By reporting an accident to AXA, you agree that Bolt may share some data of your driving activity with AXA, in compliance with data protection regulations.

Because as an employee, you already benefit from equivalent social protection through the French Social Security system.

To file a claim and benefit from the coverage, please

To be eligible for this insurance, Bolt drivers must meet the following conditions: - Work as a professional driver using the Bolt app - Be of legal age on the date of joining the insurance agreement - Be affiliated with one of the mandatory French Social Security schemes: - General Social Security scheme or similar schemes - Alsace-Moselle scheme - Carry out your Bolt activity in mainland France

Bolt has launched a helpline in partnership with Qualisocial, specialists in engagement, well-being, and mental health in the workplace. This helpline provides free, 24/7 psychological support for driver partners after an incident that occurred during a Bolt ride. By calling 0 805 389 962 (toll-free number), you will receive confidential support from qualified psychologists available around the clock to listen, support, and guide you. Your anonymity and confidentiality are fully guaranteed. The information you share stays strictly between you and the Qualisocial professional.

Phishing is a scam where someone tries to steal your personal information by pretending to be a trusted entity, such as Bolt support or a passenger. The consequences can be serious: identity theft, financial loss, and unauthorized access to your accounts. What to do if you face phishing? Never share your personal information (email, phone number, codes, etc.) with anyone. Remember: Bolt support will never ask you for your verification code or password in chat to confirm your identity. If you think you’ve been a victim of phishing or accidentally shared your information, change your password immediately and report the incident to our support team via the Bolt app or at partenaires@bolt.eu. We will then take the necessary steps to protect your account.