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Paying Your Commission
Bolt charges a 20% commission from the final price per order in Ghana. Commission fee applies to both cash and card rides and cancellation fees.
Commission doesn’t apply to tips, bonuses, additional airport, toll fees, or operational fees.
Commission is calculated automatically and deducted from the weekly earnings. You can see the sum of the commission fee charged in the Earnings view.
Before paying commission, confirm the following...
Mobile account details entered are correct
You are using either MTN, Vodafone, or AirtelTigo Momo Payment. The payment platform does not support other providers.
You have sufficient funds to pay the whole amount owed. You can’t change the sum to be paid.
How long does it take to process the payment?
Once the payment has been confirmed, it can take up to 24 hours for the sum to be visible in your balance.
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If you have a negative balance, you can pay the commission you owe to Bolt via the mobile in-app transfer. To do so:
Slide up on the main menu and select “Today’s Earnings”
Under “Balance” select “Lower Your Balance to keep receiving cash trips”
Tap “Pay to Bolt”
Choose a payment option (your mobile wallet provider)
Enter the mobile number you wish to pay with and tap “Request OTP”
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Input the One Time Passcode (OTP) you receive on your phone and tap “Submit OTP”
Tap “Pay now”, then “Proceed” to receive your mobile money PIN authorisation on your phone
After authorising the mobile money payment, tap “Confirm payment”
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Successful payments should automatically be credited to your Driver balance.
Should you face any challenges, please contact the support team via the Bolt Driver app.
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