16 Aug 2023
The Bolt app is a platform that connects drivers to riders, offering a range of safety features to keep both groups safe before, during, and after rides.
However, taking offline trips outside the app can put riders and drivers in danger.
Understanding offline trips
Offline trips occur when a driver, rider, or both accept a ride in the app, access the location and contact details of the other, but then cancel the trip and complete the transaction outside of the app.
Drivers often request offline trips for different reasons, e.g., they’re experiencing app issues. They may also be requested by riders who claim to prefer offline trips, among other reasons.
For riders
Despite their potential appeal, offline trips put your safety at risk.
But by taking rides through the Bolt app, you have access to these safety features:
When trips are taken offline, you can’t access these features, and in the event of an issue, investigations are much harder to carry out.
For drivers
Offline trips may sound appealing as a way to cut corners, but it’s important to recognise the hidden dangers they pose.
Incidences that occur off the app are difficult to track and aren’t covered by our Safety team or ride insurance.
Taking rides outside of the Bolt app is also a fraudulent act. Doing so will result in account suspension or deactivation.
At Bolt, your safety’s our priority — we want all users to feel safe and comfortable while riding.
If a driver or rider insists on an offline trip, decline the ride and report it via the app or email nigeria@bolt.eu.
Thank you for riding with Bolt.
