Staying safe behind the wheel
The health and safety of our communities is always our top priority. Find out what features we offer to help our drivers stay safe at the wheel.
Looking for rider safety info? Check our rider safety page.
Confidence on the road
Our Support team is always online. Contact them through the Bolt app or by calling.
Bolt trip protection covers unexpected injuries, medical expenses, and hospital stays.
If we receive reports of consistently poor passenger behaviour, we will take appropriate action. We routinely block customers with inappropriate behaviour from using Bolt.
Driver trip sharing
Share your real-time location with friends or family, so they know you’re safe.
Safety incident management
In the unlikely event of a safety incident, our High Priority Safety team will take immediate action.
We’re here for you
Contact our Support team through the Bolt app or via phone. Or visit them face-to-face in your local hub.
Drivers can quickly and discreetly alert the emergency services by tapping the in-app Emergency Assist button.
Your number stays private
When you make a call via our app, your phone number remains hidden.
Trip safety monitoring
If your car remains still for too long, we’ll contact both you and your rider to make sure everything is okay.
Collaboration with the police
We collaborate with law enforcement bodies on an ongoing basis. We have dedicated communication channels where police officers can obtain the required information.
How to stay safe while driving
Pick up the correct riderFeel free to ask riders to confirm their name and requested destination before they enter your car.
Focus on your drivingStay alert, keep your eyes on the road, and get enough rest to ensure you’re always ready to drive.
Remain professionalIf a rider behaves inappropriately stay calm and polite, end the journey as soon as possible and report what has happened in the app.
Trust your judgementIf you ever find yourself in an emergency situation while driving with Bolt, use the emergency assist button in your app.
Driver safety FAQ
What safety features are included in the Bolt Driver app?
What vehicle requirements does Bolt have?
How are driver ratings calculated?
Please contact the Support team via your Bolt Driver app for advice on improving your rating.
What happens if I get into an accident while driving with Bolt?
We treat such incidents with the utmost priority.
How does the driver screening process work?
The first time you go online, you’ll be prompted to verify yourself with a picture of your driving license and a selfie.