Frequently Asked Questions (FAQs) for Drivers

It is not necessary that the vehicle is in your possession. It can be any car that you have the legal right to dispose of:

• If the owner of the vehicle grants you the right to dispose of it by transferring the vehicle registration certificate in Ukraine (the so-called “technical passport” in the card form factor).
• If you are the authorized user of such a car (this can be done in a few clicks in the “Diya” application).
• If you rent a car yourself and have the right to use it legally (by mutual agreement with the lessor).
• If you own a car under a leasing scheme and have the right to use it legally.

A request is possible under the following conditions:

• You have made at least 25 trips in the last 2 months
• There are no active blocks on your account
• You have no pending transactions
• No unusual activity has been detected on your account
• You have the latest version of the Bolt Driver app
• Your driver account has the correct details of your* bank card
• You comply with our Terms and Conditions.

*We only allow payouts to a bank account in your name to prevent fraud and meet the requirements set by our banking partners. Only bank accounts in national currency are supported. The exception is banks that are prohibited from operating in Ukraine based on relevant decisions of the country's regulatory authorities (sanctioned banks).

When requesting a payout, you will be charged a fee that is displayed in the app. The fee reflects the additional costs associated with processing such a payment. Regular payments are made free of charge.

You can use this feature once a day.

Please note that all withdrawals (regular, weekly and on-demand) are limited to a maximum of 20 per month. If you exceed this limit, you will not be able to receive any withdrawals (regular or early) until the end of the calendar month in which the limit was exceeded. Therefore, we recommend requesting no more than 15 early withdrawals on demand within a calendar month.

Pre-booking trips is a premium service for passengers that allows you to increase your income.

How do I accept a scheduled trip?

To view your existing requests:

• Before going online, tap New scheduled requests on the main screen. You can also go to the Inbox > Scheduled Trips tab
• Scroll to find the request and tap Accept
• Your scheduled trip will now appear in the Inbox > Scheduled Requests > Accepted menu. You will see the fixed fare, pickup time, and required pick-up time for the specific accepted trip.

How do I complete a scheduled trip?

You must arrive at the designated time to confirm your availability to complete the scheduled trip. Otherwise, the order will be transferred to another available driver.

From now on, you will only receive orders that do not coincide with the scheduled trip and are near the pre-order pick-up location.

When you are ready to head to the drop-off location for your scheduled trip, tap Start Driving on the home screen.

Once you have arrived at the drop-off location, tap Arrived.

Please note that the passenger will have 5 minutes to show up after you arrive.

Click Start Trip only after the customer gets in the car.

Note: The 5-minute wait time will only start when the scheduled trip starts. If you drop off your car early, you will not be compensated for the additional wait time.

How do I cancel a scheduled trip?

If you need to cancel a trip before it is time to go to the drop-off location:

Find the relevant order on the Accepted Orders screen and click Cancel.

If you need to cancel a trip after it is time to go to the drop-off location:

Click Start Trip and Cancel.

Note: Last-minute cancellations of pre-orders may negatively impact your driver rating, but will not affect your order acceptance/confirmation rate.

Repeated cancellations of scheduled trips may result in this feature being disabled in your account.

If the customer does not show up after you arrive at the pickup location:

Wait at the location for another 5 minutes after the scheduled pickup time.

Click Cancel and the cancellation fee will be automatically charged to you.

Note: If the customer cancels the order at least an hour before the scheduled pickup time, the cancellation fee will be automatically deducted from your earnings.