My delivery bag is broken

Not applicable to Portugal

Please contact Support or your fleet owner in case you’re working under a fleet immediately to inform us if you are having a problem with your bag. If possible, provide a picture of the bag as well.

This includes: 

• Bags spoiled by spilt liquids or food items
• Missing or stolen bags
• Insulation issues (i.e. the bag does not keep the temperature of the items).