My account is suspended

Your account can be suspended for several reasons:

• Behaviour complaints
• Impersonating another courier
• Sharing your account with another person
• Incorrect pricing (collecting more money, reporting incorrect cash, etc.)
• Selecting the incorrect vehicle mode
• Low ratings
• Low acceptance rate
• Missing/expired documents
• Irregular activities that go against our Terms and Conditions.

Note: The suspension reasons may vary depending on your market.

Please contact our Support team for more information on the status of your account. If you’re working under a fleet, please contact your fleet owner.