This is a payment descriptor — a short code your bank uses to identify a Bolt transaction. It is not a web address and cannot be opened in a browser. Here's what it means.
How to read the descriptor
A Bolt payment descriptor follows this structure:
BOLT.EU / <service code> / <10-digit timestamp>
| Part | Example | What it means |
|---|---|---|
BOLT.EU |
BOLT.EU |
The payment went to Bolt |
/<letter> |
/R |
The Bolt service used (see table below) |
/<10 digits> |
2604081424 |
Date and time of the payment in Greenwich Mean Time (YYMMDDHHMM) |
Example: BOLT.EU/R/2604081424 reads as a Bolt micromobility or car rental payment made on 2026, April 08, 14:24. This may differ by a few hours from your local time.
Service codes
| Code | Service |
|---|---|
/O |
Ride-hailing order |
/D |
Food or grocery delivery |
/R |
Micromobility, car sharing, or rental |
/S |
Bolt Plus subscription |
/C |
Repayment of an outstanding balance |
/B |
Business (Bolt for Business) |
/P |
Scooter pass |
/CARDCHECK |
Card verification — no charge was taken |
Frequently asked questions
Why can't I open it in a browser?
The descriptor looks like a web address, but it isn't one. It's a plain text code printed by your bank. To view your Bolt trips and receipts, open the Bolt app, and check your orders.
I don't recognise this charge — what should I do?
Check the timestamp against your recent Bolt activity in the app. The date and time are encoded in the last 10 digits (YYMMDDHHMM, UTC), this may differ by a few hours from your local time. Bolt Plus subscribers may see a monthly or annual renewal charge. A /CARDCHECK entry is only a verification — no money was taken.
My descriptor looks different — is it still Bolt?
Possibly. The format can vary slightly depending on your payment provider or bank:
- The
/separators may be absent on some bank statements - Some older food delivery orders may show
FOOD.BOLT.EUas the prefix - Scooter services operated under a different brand may show
HOPP.APP
How do I find my trip in the app?
Open the Bolt app, go to Rides/Orders, and match the date from your descriptor to a trip or order. The exact amount and time will be listed there.