Customer Support Specialist
We’re looking for an exceptional Customer Support Specialist to join our quickly expanding team. This role will focus on servicing our ride-hailing businesses, with the aim of enhancing our processes, increasing their efficiency, and delivering the best customer experience.
About us
With over 150 million customers in 45+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
About the role
Main tasks and responsibilities:
- Assisting customers by addressing their queries in English or local languages.
- Exceeding customer expectations by professionally resolving their requests and proactively handling escalations while ensuring a prompt and timely response to the users.
- Following the established Customer Support processes and guidance and collaborating with internal teams to address and resolve user inquiries on time.
- Being solution-focused when managing difficult customer situations and overcoming objections.
- Collaborating with stakeholders to improve the company's Customer Support processes and frameworks and initiating and leading projects to improve the customer experience.
- Taking ownership of market-level knowledge and staying up to date with relevant changes.
About you:
- You’re a problem solver eager to grow professionally in Customer Support.
- You’re fluent in English, Standard Arabic, and French, both written and spoken, and possess strong communication and collaboration skills.
- You demonstrate high attention to detail, accuracy, and diligence while maintaining a positive attitude.
- You can work during daytime, evening, or night shifts.
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
Become part of our Customer Support team
Our Support teams are essential in improving our offering as they're at the forefront of communicating with customers and collecting feedback. Our Customer Support team is responsible for answering customer questions, finding solutions, and ensuring customers have a positive Bolt experience.
Why you’ll love it here:
- Play a direct role in shaping the future of mobility.
- Impact millions of customers and partners in 500+ cities across 45 countries.
- Work in fast-moving autonomous teams with some of the smartest people in the world.
- Accelerate your professional growth with unique career opportunities.
- Get a rewarding salary and stock option package that lets you focus on doing your best work.
- Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
- Take care of your physical and mental health with our wellness perks.
*Some perks may differ depending on your location and role.