Operations Coordinator
We are looking for an analytical and solutions-driven Operations Coordinator with excellent interpersonal skills to help us grow our ride-hailing operations in Tunisia.
About us
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
About the role
Main tasks and responsibilities:
- Finding resolutions and responding to driver issues and questions both in-person and over email promptly
- Supporting the local operations teams in local initiatives that contribute to supply growth, quality, and compliance
- Analyzing data – you will monitor our engagement, quality, and utilization metrics and ensure a great experience for our users and drivers
- Creating and optimizing processes – efficiency is our priority; you will help us find the most efficient way to run operations.
- Advising and closely collaborating with HQ teams such as Product, Legal or Marketing to develop and execute key initiatives that drive growth and efficiency
- Developing the market intel analysis.
About you:
- You have 0-3 years of experience in a project management/analytical position
- You are highly analytical and have a data-driven mindset with excellent Excel skills
- You have a hands-on work style, eager to make a direct impact
- You have excellent spoken and written English and Arabic
- You can proactively address potential issues
- You can thrive in a high-volume, deadline-driven work environment
Experience is great, but we also look for drive, intelligence, and integrity. So, even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!
Become part of our Business Operations team
We are all about impact. Our small teams work on local and global processes in 45 countries. We build partnerships, launch new cities, bring new restaurants to our app, enable 150+ million people to commute safely, and ensure that millions of couriers and drivers can earn an income on their terms.
Why you’ll love it here:
- Play a direct role in shaping the future of mobility.
- Impact millions of customers and partners in 500+ cities across 50 countries.
- Work in fast-moving autonomous teams with some of the smartest people in the world.
- Accelerate your professional growth with unique career opportunities.
- Get a rewarding salary and stock option package that lets you focus on doing your best work.
- Take care of your physical and mental health with our wellness perks.
*Some perks may differ depending on your location and role.