Account Manager
Are you passionate about building relationships and driving results? If you thrive in a fast-paced environment and love seeing teams excel, then we want you on our team! We're searching for an enthusiastic Account Manager to join our growing food delivery network and manage a portfolio of high-performing delivery teams.
About us
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
About the role
Your daily adventures will include:
- Focus on building long-term business relationships with Partners in the assigned portfolio.
- Proactively communicate with Partners in the region via phone and internal messaging to assist in business development, as well as in-person online meetings and market visits to the assigned portfolio (up to 50% of the time).
- Oversee operational and commercial metrics of assigned portfolio and given market.
- Excellence in assessing local market characteristics, trends, and factors, and effectively prioritizing and managing assigned portfolio performance to drive business value and GMV growth.
- Manage and orchestrate consumer-facing campaigns, ensuring that all processes are implemented at the city/zone/cuisine level to improve overall performance and maximize campaign results.
- Observe market and competitor behavior to identify strengths and opportunities for improvement and growth.
- Create Partner optimization plans to increase volumes from existing customers.
- Cross-selling other company products that will translate into Partner loyalty.
- Responding to Partners inquiries and resolving Partners issues.
- Being both data-sensitive and sales-oriented to prepare monthly reports.
About you:
- Minimum of 2 years of experience in account management, business consultancy, business development, sales, customer support
- Affinity or experience within e-commerce, HoReCa and/or food tech or other on demand industry are considered a plus.
- Proven track record of client success and consistently achieving metrics and revenue targets.
- BS degree in Business Administration, Business Development, Operations or related field.
- Good analytical skills. Ability to interpret and present data to support decision-making.
- Be an owner and proactively find solutions to business problems.
- Be passionate about building relations with others and have sales approach.
- You are organized. You deliver stuff on time & handle stress.
- Be open to working in dynamic environments and adopt easily to changes.
- Excellent communication & written skills in Polish and communicative English.
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!
Become part of our Business Operations team
We are all about impact. Our small teams work on local and global processes in 45 countries. We build partnerships, launch new cities, bring new restaurants to our app, enable 150+ million people to commute safely, and ensure that millions of couriers and drivers can earn an income on their terms.
Why you’ll love it here:
- Play a direct role in shaping the future of mobility.
- Impact millions of customers and partners in 500+ cities across 45 countries.
- Work in fast-moving autonomous teams with some of the smartest people in the world.
- Accelerate your professional growth with unique career opportunities.
- Get a rewarding salary and stock option package that lets you focus on doing your best work.
- Enjoy the flexibility of working in a hybrid mode.
- Take care of your physical and mental health with our wellness perks.
*Some perks may differ depending on your location.