Operations Manager

Your daily adventures will include:

• Own, manage, and drive the expansion of the Bolt Ride Hailing business in assigned cities, with responsibility for its Profit and Loss (P&L)
• Build and implement growth strategies for the business.
• Generate insights through analysis, develop advanced analytical models, and establish reporting systems for both city and country-level operations.
• Oversee programs and projects focused on business growth and process enhancements, aiming to deliver outstanding service to users and drivers.
• Formulate and execute strategies to improve the value proposition for drivers and riders, increase the supply base, and enhance performance and retention.
• Engage in Business Development to identify new revenue opportunities, forge partnerships, and negotiate and structure contracts, including collaborations with driver and vehicle fleets.
• Act as Bolt's representative in dealings with local authorities, under the direction of the Country Manager.
• Represent the Country Team in collaboration with other departments to launch and implement initiatives that foster growth and efficiency.
• Work independently and proactively with your team to guarantee an optimal experience for drivers and fleet partners, supporting them from acquisition to activation.
• Lead and develop a team of Operations Specialists to ensure the successful implementation of all projects, programs, and activities.
• Advise and closely collaborate with HQ teams such as Product, Legal or Marketing to develop and execute key initiatives that drive growth and efficiency

About you:

• You have 5+ years of experience in an analytical, consulting, or managerial role.
• You possess a data-driven analytical mindset and skills, with advanced knowledge in Excel as a requirement.
• You have experience leading a team and a passion for developing people.
• You have a proven track record in building and developing businesses.
• You preferably have experience in P&L management.
• You ideally have experience managing new product launches or market entry processes.
• You are a hustler who does not give up after facing 20 obstacles a day.
• You are not afraid of operational tasks, willing to roll up your sleeves and get things done, understand that no task is beneath you.
• You have excellent communication skills in English and Arabic.
• You must have outstanding negotiation and communication skills.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!