Account Manager
We're looking for an experienced Account Manager to join our Bolt Business team in Bucharest, Romania. As the face of Bolt Business, you will work closely with key businesses, understand their needs and explore growth opportunities.
About us
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
About the role
Main tasks and responsibilities:
- Managing a portfolio of important clients and proactively engaging with them through communication and visits to provide assistance and support.
- Promptly addressing clients’ queries, emails, and calls while listening attentively to their feedback to deliver tailored solutions that exceed expectations.
- Taking ownership of advising customers on optimal use cases to ensure their continued satisfaction and retention.
- Strategically identifying opportunities to enhance the product and service usage among our client base and pioneering innovative approaches to enhance client experience and streamline service delivery.
- Developing and executing monthly account plans to drive consistent volume growth from existing clients while efficiently managing the flow of accounting documents and materials.
- Collaborating with the Sales team to onboard new clients and manage existing ones.
About you:
- You have at least 4 years of experience in an Account Management or Customer Success role.
- You possess a strong sense of ownership, driving projects forward independently while focusing on achieving key objectives.
- You are a strategic and innovative thinker with strong organizational skills, resilience, and a focus on long-term, win-win solutions.
- You are data-driven, know how to interpret market trends, and stay informed about the business and economic landscape.
- You can effectively communicate in English and the local language, efficiently network, and build meaningful relationships with internal and external stakeholders.
- You proactively find solutions to business problems and have a proven track record of taking ownership and driving results.
- You have the necessary expertise and experience in improving sales and increasing business volume with existing clients.
- Your hands-on work demonstrates a high level of initiative to challenges and a strong sense of ownership.
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
Become part of our Business Operations team
We are all about impact. Our small teams work on local and global processes in 45 countries. We build partnerships, launch new cities, bring new restaurants to our app, enable 150+ million people to commute safely, and ensure that millions of couriers and drivers can earn an income on their terms.
Why you’ll love it here:
- Play a direct role in shaping the future of mobility.
- Impact millions of customers and partners in 600+ cities across 50+ countries.
- Work in fast-moving autonomous teams with some of the smartest people in the world.
- Accelerate your professional growth with unique career opportunities.
- Get a rewarding salary and stock option package that lets you focus on doing your best work.
- Enjoy the flexibility of working in a hybrid mode with a minimum of 4 days in the office each week to foster strong connections and teamwork.
- Take care of your physical and mental health with our wellness perks.
*Some perks may differ depending on your location and role.