Account Manager
Bolt Food is looking for a passionate Account Manager to drive our business, developing, managing and growing our partner restaurants in the Ukraine.
About us
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
About the role
Main tasks and responsibilities:
- Manage and expand relationships with existing TOP providers and proactively identify new business opportunities while ensuring strong operational KPIs.
- Ensure all campaign processes are in place at a city level and proactively improve overall monthly campaign performance.
- Observe market-specific behavior to identify strengths and opportunities for improvement and growth.
- Creating account plans to grow volumes from existing clients.
- Replying to client queries and solving their challenges.
- Be both data-sensitive and sales-minded to prepare monthly reports from our accounts.
- Work with both Partners' Operations and Sales Managers to ensure that every important provider that goes online on the platform meets our quality standards.
- Renegotiate the contract's conditions such as commission and campaign plans with restaurants every month.
- Work with cross-functional departments to drive business growth (Campaigns, Restaurant Operations, Sales, Customer Service, Courier).
About you:
- Minimum of 2 years of experience in account management, business consultancy, business development, sales, or customer support.
- Affinity or experience within e-commerce, HoReCa, food tech, or other on-demand industries is a plus.
- Proven track record of client success and consistently achieving metrics and revenue targets.
- Good analytical skills. Ability to interpret and present data to support decision-making.
- Be an owner and proactively find solutions to business problems.
- Be passionate about building relations with others and have a sales approach.
- You are organized. You deliver on time & handle stress.
- Be open to working in a dynamic environment and adapt easily to changes.
- Excellent communication & written skills in Ukrainian and communicative English.
Experience is great, but we also look for drive, intelligence, and integrity. So, even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!
Become part of our Business Operations team
We are all about impact. Our small teams work on local and global processes in 45 countries. We build partnerships, launch new cities, bring new restaurants to our app, enable 150+ million people to commute safely, and ensure that millions of couriers and drivers can earn an income on their terms.
Why you’ll love it here:
- Play a direct role in shaping the future of mobility.
- Impact millions of customers and partners in 600+ cities across 50+ countries.
- Work in fast-moving autonomous teams with some of the smartest people in the world.
- Accelerate your professional growth with unique career opportunities.
- Get a rewarding salary and stock option package that lets you focus on doing your best work.
- Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
- Take care of your physical and mental health with our wellness perks.
*Some perks may differ depending on your location and role.