The Bolt Safety Team

When you ride with Bolt, you're never on your own.

Behind the scenes, over 500 real people are working to ensure you get where you're going safely.

We call them the Bolt Safety Team — and they’re behind all of our safety features and processes.

Buckle up, strap in. It’s time to meet your Safety Team.

Customer Support

Assists you with multilingual support 24 hours a day, 7 days a week.

Customer Support

Assists you with multilingual support 24 hours a day, 7 days a week.

Share Location

Allows you to share your ride's details and live location with friends and family.

Share Location

Allows you to share your ride's details and live location with friends and family.

Emergency Assist

Connects you directly to the emergency services or helps you do so yourself — if you need help.

Emergency Assist

Connects you directly to the emergency services or helps you do so yourself — if you need help.

Ride Check

Contacts you to check you're okay if our systems detect something unusual about your ride.

Ride Check

Contacts you to check you're okay if our systems detect something unusual about your ride.

Record Audio

Receives your ride audio recording if you decide to send it. They'll check that you're okay and escalate any issues to the authorities.

Record Audio

Receives your ride audio recording if you decide to send it. They'll check that you're okay and escalate any issues to the authorities.

Ride Insurance

Insures your ride to cover the cost of unexpected injuries, medical expenses, and hospital stays.

Ride Insurance

Insures your ride to cover the cost of unexpected injuries, medical expenses, and hospital stays.

The Bolt Safety Team consists of

517

employees dedicated to ensuring your safety

24/7

. They develop and maintain

dozens of features

and processes and are always on hand

to support you

whenever you need help — day or night.

*Feature availability and functionality may vary by location. Check your Bolt app for details.

When you ride with Bolt, we’re by your side. On every ride.

You’ve met the team, now learn more about the features they work with to keep you safe.

*Feature availability and functionality may vary by location. Check your Bolt app for details.

The Emergency Assist SOS button gives you a quick and discreet way to alert the emergency services should you, or someone else, need assistance.

Once you confirm the request, the emergency services will see your live location and details of the car you’re travelling in.

Women for women.

A special ride type that allows women to request rides from female drivers only.

In a few cases, our Safety Team will contact you during the ride to see that you’re okay — part of our Ride Check functionality.

Is everything okay?

Please confirm, or we'll call to check in on you shortly.

If you ever feel unsafe, you can record audio in the car quickly and easily with Record Audio.

Phone masking

Ensures that your actual phone number is hidden if you need to call your driver.

Use Share Location to share your ride details with a friend or family member so they can track your live location.

Our Customer Support Team is available 24 hours a day, 7 days a week via in-app chat.

Use this chat if you need help with anything related to your trip. You can even contact them if you’ve accidentally left your hat, phone, or shopping bag in the car.

When you request a ride with the Bolt app, our Safety Team ensures that you’re covered by Ride Insurance.

In the event of an accident, this insurance covers unexpected injuries, medical expenses, and hospital stays.

Drivers periodically upload a selfie to verify their identity and ensure you're picked up by a vetted driver.

When you ride with Bolt, we’re by your side.
On every ride.

Explore the Bolt app's safety features.

Open Bolt app Bolt rider safety