Whether you're catching a Bolt car ride or hopping on a scooter or e-bike, rest easy — when it comes to safety, we've got you.
Products and features vary by country. Some features listed here may not be available in your app.
Our Support team is always online. Contact them through the Bolt app or via phone.
A special ride type that allows women to request rides only from female drivers.
Ratings allow us to review driver behavior and block those who violate our Terms of Service.
When you make a call via the Bolt app, your phone number remains hidden.
Quickly and discreetly alert an emergency response team with our in-app Emergency Assist button. This will also notify our Safety team, who will make an immediate welfare call.
Bolt trip protection covers unexpected injuries, medical expenses, and hospital stays.
Our drivers submit a real-time selfie as part of our identity verification process during registration, as well as on a regular basis.
A consecutive driving hours limit allows Bolt drivers to get sufficient rest and always stay fresh and alert at the wheel.
Send the car's make, model, registration number, and live location to friends or family via a shareable link. All trips are also tracked and recorded.
Check that the driver’s face, car make and registration plate match those shown in the app.
Our Share Ride Details and Emergency Assist features allow you to ride without worry.
Rate your driver honestly. Those who repeatedly receive low ratings will be banned.
We limit your scooter’s speed to 15 km/h, so that your first 5 rides are slow and steady.
Designed to reduce the number of users that decide to ride our scooters while intoxicated.
A fully-patented feature that detects when more than one person is riding. Preventing this highly-risky activity.