In case you are experiencing issues with your company’s business payment method, please check the relevant instructions below:
Postpaid billingReview your company’s payments:
- If your company has overdue invoices, your business payment method may be disabled. Your employees won’t have access to the business payment method until the overdue balance is settled.
- Find more information in the article Company billing
Check if your company has enough remaining credit:
- Open the Billing tab
- Compare the current spend with the available credit limit under Summary
- If you need more than the remaining amount to place an order and you would like to change your credit limit, follow the instructions in the Credit limit article.
- If the remaining amount is enough to make an order, please contact our Support team.
Credit card billing
Review your company’s payments:
- Ensure your latest monthly payment was successful
- If there is a failed payment, please find further instructions in the Company billing article under the section Failed payments
- If there is no failed payment, please try ordering again. If the issue persists, contact our Support team through the Support tab.