Tips for Drivers

If you’ve already chosen a fleet, ask the Fleet Manager to send you an invitation or to submit a new driver registration on your behalf if you’re just starting out in the TVDE sector. Once the registration is submitted and reviewed by the local team, your account will be created under the fleet, and you will receive a confirmation email.

If you haven’t joined a fleet yet, register through our Driver Portal and access our vehicle rental platform.

If you are switching fleets, please note that once you are added to the new fleet, a new driver account will be created for you on our platform. This means your previous trips and bonuses will no longer appear in the app.

If you have multiple vehicles, you can create or register your fleet on the Bolt platform.

To do so, simply fill out the form on our website. Our team will review your application as quickly as possible and contact you by email to confirm approval or, if necessary, request a document that you may have missed in the verification process.

Bolt does everything possible to provide a safe platform for all users. However, in rare cases, TVDE Operators, drivers, and passengers engage in fraudulent activities that may include:

• Pre-arranged trips
• Price manipulation
• Fake trips to earn bonuses or additional income

How to recognize and prevent fraud?

Passenger fraud – TVDE Operators/Drivers

In some cases, passengers invite drivers and/or TVDE Operators to participate in fraudulent trips. Warning signs of possible fraud include:

Passengers trying to pre-arrange trips

Passengers proposing a long trip if the driver/TVDE Operator pays a fee

Please note that Bolt always assigns the nearest driver to the passenger. Trips must not be arranged outside the platform.

Price manipulation by TVDE Operators/Drivers

Any attempt by TVDE Operators or drivers to deliberately inflate trip prices is considered fraud. Examples include:

• Starting the trip before arriving at the passenger's pick-up location
• Not ending the trip after dropping off the passenger
• Taking a longer route than suggested
• Accepting a request but not heading to the pick-up point to charge a cancellation fee
• Turning off GPS during the trip
• Using an unofficial version of the Bolt app
• Fraud in bonus campaigns

Fraudulent TVDE Operators/drivers create fake ride requests to qualify for bonus campaigns. Signs of fake requests include:

• Ride requests made by Fleet Managers or drivers themselves
• A high number of ride requests from the same passenger, device, or payment method
• Many promotional ride requests
• Unusual trips (very short or very long)
• Use of external services to generate requests for the driver
• Requests with payment issues (failed transactions or refund requests)

Consequences in cases of fraud

If TVDE Operators/drivers engage in fraudulent trips, the consequences may include:

• Reversal of all trip payments
• Removal of all bonuses
• Temporary or permanent suspension from the platform
• Legal investigation

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Assistance Animal

According to Portuguese law, passengers with disabilities have the right to travel with an assistance animal in any Bolt category, provided they carry the required documentation.

Once the badge and supporting documents are presented, transporting assistance animals is mandatory and must not incur any additional cost for the passenger.

Please ensure the animal can be seated next to its owner during the trip.

Pet Animal

Drivers are not allowed to refuse rides to passengers traveling with pets in any Bolt category if the animal:

• Is properly accompanied and transported in a pet carrier
• Does not pose a safety risk during the ride
• Is in good health and hygienic condition

According to Portuguese law, transporting pets is mandatory whenever all these conditions are met.

Passengers who do not meet all the above conditions must request a ride in the Pet category. If they do not, you are free to decline the trip. To avoid such requests altogether, you can disable the Pet category in the Bolt Driver app.

Drivers in Portugal must provide the following documents to operate on our platform:

• TVDE Driver Certificate
• Identification document
• Driver’s license (front and back) with Group II endorsement
• Criminal Record Certificate
• Professional profile photo (without sunglasses)
• All documents must be valid.

The TVDE Certificate, Citizen Card, and Driver’s License must be original color photographs. Scanned copies are not accepted.

Vehicle Requirements

To be eligible on our platform, vehicles must meet the following criteria:

• The car must be no older than 7 years
• It must have a maximum capacity of 9 seats
• It must have 5 doors
• It must hold all insurance required by law

Required Documentation

Vehicle Registration Document / Registration Certificate (The submitted document must be an original color photo. Scanned copies are not accepted)

The professional insurance policy (detailed conditions) must include:

• The vehicle owner as the policyholder (except in cases of usufruct, sale with retention of title, or financial leasing)
• A policy number matching the one on the Green Card
• Civil Liability coverage of at least €50,000,000
• Passenger coverage (death or permanent disability) of at least €10,000

Explicit mention of coverage for TVDE activity

The policy must be active (can be verified on the Insurance and Pension Funds Supervisory Authority website)

The professional insurance policy (Green Card) must include:

• The vehicle owner as the policyholder (with exceptions as above)
• A policy number matching the one in the policy’s detailed conditions

Periodic Technical Inspection

• Must state compliance with the requirements of Law No. 45/2018

Note: The vehicle must be owned by the fleet or otherwise associated with it. If the vehicle does not belong to the fleet, attach a document that proves the link between the vehicle and the fleet.

If you forgot your password, go to the Driver Portal, select “Forgot password” or choose the option “Send an email with a login link.”

If you forgot your username, contact your Fleet Manager.