Since scooters are still a new form of urban mobility, there are naturally questions about how they impact the safety of riders, pedestrians, and other road users.
Involving an independent party
To ensure we’re committing to the most impactful safety solutions, we worked with Steer to comprehensively review the available research and data and develop a research report that identifies the most pressing scooter safety issues based on the current evidence.
As a data-driven mobility provider, we already understand the safety issues and have consistently developed new solutions to address them. Some of these include:
Still, it was essential for us to work with an independent party to verify, build on, and in some cases, challenge our views.
The research process
The research process included a review of the available literature and other public data as well as interviews between Steer and the following third-party experts to gain further insights:
Alexandre Santacreu, Secretary General of European Metropolitan Transport Authorities (EMTA) and author of the International Transport Forum’s “Safe Micromobilty” report;
George Beard, Head of New Mobility at TRL; and
George Yannis, Professor at the National Technical University of Athens.
The resulting report covers awide range of safety topics, from scooter design to the primary risks related to scooter crashes.
Combined with our data and experience, the report provides the basis for developing commitments reflecting the safety challenges associated with shared scooters.
To further ensure our pledge is aligned with the cities’ safety priorities, we interviewed administration officials from Lisbon, Milan, Nuremberg, and Krakow to discuss the pledge points and receive their feedback.
The result is a pledge informed by academic research and real-life experiences of Bolt and the cities where we operate.
“A critical part of delivering the best possible customer experience across our mobility products — from ride-hailing to car-sharing to micromobility — is to make sure that all customers can reach their destinations safely.”
Markus Villig, CEO of Bolt
Actionable commitments; measurable and transparent results
One key finding of our report is an ongoing gapin publicly available safety data related to scooters. This makes it difficult for city policymakers and other stakeholders to get a clear picture of scooter safety.
That’s why it’s important to not only gather data but be transparent about it as well. Our 2022 Scooter Safety Report highlighted the reduction in our scooter accident rate compared to 2021. And we’re looking forward to publishing a wider set of data points in this year’s report.
The full Scooter Safety Pledge is available here, while our joint research report with Steer is available here.
For more information on our Safety Pledge and the associated research report, contact us at firstname.lastname@example.org.