If a rider makes at least five rides on a Bolt scooter, we’ll evaluate their riding to ensure their trips are safe for all.
We define reckless riding as being inconsiderate to other road users, not following traffic rules, and careless riding behaviour.
As noted above, the Reckless Rider Score considers many indicators, including tandem riding, improper scooter parking, repeated abrupt braking, skidding, and falls/collisions.
The overwhelming majority of Bolt riders use scooters responsibly. But for the 2% who repeatedly demonstrate unsafe behaviour, we’ll take action according to our new three-step policy:
Step 1. A rider receives in-app educational materials explaining what riding habits they should improve.
Step 2. If a rider doesn’t improve their habits during the five consecutive rides after receiving educational materials, their max scooter speed is limited to 15 km/h*.
Step 3. If riding behaviour remains unsafe for five rides after step 2, we’ll suspend the rider from using Bolt scootersfor one week (with an option to dispute the decision through our customer support).
*In applicable markets.
Riders who improve their habits and continue following Bolt’s Terms & Conditions will be able to ride normally, without any conditions.