Sep 29, 2023
Founded in 2019 out of a love for authentic Philadelphian cheesesteaks, Matoka has become a restaurant that stands out in Prague’s diverse food scene and a business group that includes 3 American-themed restaurants, a Georgian restaurant, a pancake spot, and a shawarma bar.
Today, those restaurants are among the top-rated in Prague, which isn’t coincidental — it results from Matoka’s commitment to high quality in every detail.
“A great team of like-minded people is what makes a business successful. That’s why we carefully pick each candidate and put only the best through extensive training to understand every aspect of our cuisine.”
Saba Dzhimsheleishvili, Matoka’s founder
Matoka’s founder has told us how an engaged team, the best local suppliers, reliable partners, and a dedication to excellence earned Matoka a loyal following and a well-deserved reputation.
Matoka joined Bolt Food during the pandemic to help serve clients safely. The team has noticed that even after the lockdown was over, the delivery demand has only increased.
“We’ve noticed a significant change — many have realised that they prefer not to visit a restaurant. Bolt Food lets us serve those who prefer the convenience of ordering food at home.“
Apart from delivery, Matoka also serves takeaways through Bolt Food, which many customers use to skip the queue. Such a two-sided approach helped Matoka increase sales.
“Up to 30% of our total sales come from Bolt Food.”
Bolt Food is also a way for Matoka to increase its visibility — to our ever-hungry users in the delivery app and the ride-hailing app’s substantial audience through different channels. Such a cross-promotion strategy helps restaurants reach more potential customers.
“Having our restaurant present on Bolt Food has significantly expanded our reach and brand awareness.”
Matoka is always looking for ways to improve its service and operations. However, you can’t improve what you don’t measure. Fortunately, with the help of Bolt Food’s Partner Portal, restaurants have all the necessary tools to assess their success.
Every Bolt Food partner restaurant has access to the Partner Portal — a web dashboard that provides access to insightful analytics and useful tools.
Through the Partner Portal, our partners can:
“With the Partner Portal, we can understand customer preferences and behaviours. It helps us identify areas for improvement, such as dish quality or order processing speed — to meet and surpass customer expectations.”
Due to their constant commitment to improvement and customer-centric approach, MATOKA North American Spot became the best nighttime snack spot in Bolt Food’s restaurant awards.
All the MATOKA Group’s restaurants with different cuisines share the same dedication to quality in every aspect — the ingredients they use, their internal team, and their external partnerships. And we’re proud to be a part of their success.
“Bolt Food is the perfect solution for us. If you want to expand your customer reach and increase sales, joining Bolt Food is the ideal choice.”
