Behind every seamless ride and every well-functioning service at Bolt, there’s a team making it all happen: Operations. Often working behind the scenes, the Operations team ensures driver availability and safety, launches services in new cities, supports fleet owners, and adapts global strategies to local markets — all while constantly improving processes and driving long-term growth.

To dig deeper into the role, its challenges, and the people behind it, we spoke with Artur (Operations Manager for Franchise and Partner Markets), Mona (Operations Manager for Rides in France), and Danil (Operations Manager for Rides in Spain).

Jump to the relevant section:

Backgrounds and expertise of Bolt’s Operations team
The responsibilities of Bolt’s Operations team
What if there were no Operations team?
The challenges of the job
The rewarding part of the job
Thriving in Bolt’s Operations team
Join Bolt’s Operations team!
FAQ

Backgrounds and expertise of Bolt’s Operations team

Bolt’s Operations team comprises people from all walks of life, with each team member bringing a unique perspective shaped by their personal and professional journey. These diverse paths don’t just make for interesting backstories — they also drive creative solutions and real impact across markets.

Artur: from operations across industries to Bolt

Artur’s career in Operations has taken him through various industries, but everything finally clicked when he joined Bolt.

Starting as an Operations Specialist, Artur quickly made his mark and rose to Senior Operations Specialist thanks to his expertise and drive. One of the most memorable moments in his career at Bolt was launching new cities in Poland, an experience he looks back on as a major milestone. “I’ll never forget my first visit to Zamość. Just days earlier, there was no Bolt presence there — no drivers, no local activity. Then suddenly, there were dozens of branded cars on the streets, localised ads, and the whole city felt alive with Bolt. That’s when it really hit me how quickly Operations can bring a new city to life — and how important our work is to making that happen.”

Earlier in 2025, Artur joined the Franchise and Partner Markets team at Bolt’s Tallinn HQ as an Operations Manager, leading the launch of our operations in Dubai.

Mona: from Amazon to fostering loyalty and safety at Bolt

Mona’s journey from industrial engineering to Amazon and now to Bolt has equipped her with a powerhouse of skills that she’s now putting to work in Bolt’s Operations. With a deep expertise in operations, supply chain quality, process improvement, and people management, Mona brings a wealth of knowledge to her role in France.

“At Amazon, I had the opportunity to develop my skills in process optimisation, and I’m now grateful to be applying that experience to contribute meaningfully at Bolt,” she says.

Mona oversees the daily flow of driver activity, from onboarding to upholding safety standards and regulatory compliance. Her wide-ranging experience fuels her drive to constantly enhance the platform — helping create a seamless, high-quality experience for both drivers and riders.

Danil: from logistics and analytics to leading city operations in Spain

Danil’s journey into operations started well before joining Bolt. With a background in business, he began his career in last-mile logistics, working on delivery optimisation and fleet analytics. But it was running his own small transportation business that gave him a true end-to-end view of how a company operates.

“Managing my own business taught me how every detail matters — from driver performance to customer satisfaction,” he shares. “That hands-on exposure shaped how I approach operations today.”

Eager to scale his impact, Danil joined Bolt as an Operations Specialist. “I was excited by how fast things moved,” he recalls. “Within a few months, I was promoted to Senior OS, and not long after, stepped into my current role as Operations Manager for Rides in Spain.”

In his early days at Bolt, Danil focused on launching and scaling new cities. “On my first day, our General Manager told me we were heading to Malaga the next morning to launch operations — no prior context, no ramp-up or onboarding time, just had to roll up my sleeves and figure it out,” he laughs. Today, Malaga is one of Bolt’s strongest markets in Spain.

The responsibilities of Bolt’s Operations team

The team’s responsibilities span across various domains, from ensuring supply and safety to optimising processes and expanding services to new cities.

Managing daily operations and expansion

Artur highlights the team’s broad scope of work. Each team member leads their own projects, and for Artur, that means focusing on Bolt’s expansion, no matter if into smaller cities or a huge metropolis like Dubai.

“We handle everything tied to daily operations — making sure there’s enough supply on the platform, looking after safety, identifying the need for locally relevant service categories, and launching in new cities,” he explains. “I mainly focus on expanding to smaller cities, and I’m also part of the team behind Driver Club — we meet drivers offline, get to know them better.”

Enhancing driver engagement and compliance

For Mona, the team’s core mission is to keep day-to-day driver operations running smoothly — from driver engagement to ensuring every ride is safe for both drivers and riders.

“My key responsibilities include building strong relationships with drivers — making sure they continue to choose Bolt over competitors — and overseeing trust and safety, from regulatory compliance to platform security,” she explains.

Her team also takes care of legal obligations, like annual licence checks, and enforces safety protocols, such as identity verification and incident resolution. In addition, Mona manages operations in western France, combining financial analysis with strategic actions to boost overall performance.

Supporting city operations and solving tough operational challenges

Danil’s scope is wide-ranging — from fine-tuning ride availability to working closely with the driver community.

“My work is divided into two main focus areas: city performance and driver operations,” he explains. “I oversee key markets like Barcelona, Malaga, Costa del Sol, Sevilla, and Zaragoza, and lead our expansion efforts into new cities. That means launching new markets, optimising existing ones, and driving initiatives that improve our local business performance, from expanding service coverage to making sure we meet different customer needs.”

Each week is a mix of executing strategy and putting out unpredictable fires. “One day, I’ll be deep in performance reviews and incentive planning; the next, I’ll be in B2B meetings with local stakeholders or troubleshooting supply issues. The business evolves constantly, and that’s what I love about it. Every day, every week brings something new, and that’s what keeps me motivated to give 110%.”

What if there were no Operations team?

Removing the Operations team would lead to challenges across various aspects of Bolt’s operations. Here’s what our Ops representatives have highlighted.

Loss of flexibility and real-time response

Artur shared that without the Operations team, Bolt would lose the ability to respond quickly to market demands. He explained that the team is responsible for everything from fleet owners’ requests to market analysis. Without them, key processes would slow down, making it harder for the business to adapt.

Loss of local expertise and driver support

Mona points out that local operations teams play a crucial role in ensuring that driver needs are met in each country. Without them, Bolt’s ability to function effectively would be compromised.

“If the local team were to stop, we wouldn’t be able to operate. Our added value is our expertise in driver experience and handling day-to-day cases,” she explains.

Mona and her local team make the global standards work for the local market. They adjust strategies to meet specific needs, ensuring drivers get the support they need in each region.

Turning strategy into action on the ground

Danil highlights the pivotal role of local operations in bridging the gap between high-level plans and real-world execution, especially when it comes to city performance and partnerships.

“For me, Operations is where strategy meets execution,” he says. “Our work directly influences profitability, user growth, and market share. Whether it’s launching a new city, securing an airport tender, or balancing supply and demand, the results are tangible.”

He explains that the city operations team acts as the engine that keeps everything running, from managing relationships with key partners like fleet operators to swiftly responding to disruptions that could affect drivers or riders.

“Our team is the first to react when something goes wrong — be it a sudden supply dip or payout issues. Without that hands-on presence, small issues could easily spiral and damage trust. We’re not just solving problems; we’re preventing them.”

Danil believes that without a strong local operations team, the business would lose both its agility and local credibility. “We’re the ones who turn the strategy into reality. Without us, there’s no market growth, no reliable service, and no satisfied users.”

The challenges of the job

The Operations team constantly balances competing priorities, adapts to industry changes, and manages complex interpersonal dynamics. Each team member faces unique challenges in their role.

Understanding and adapting to others’ needs

For Artur, the challenge lies in empathising with drivers and fleet owners while keeping business objectives in mind.

“The most challenging — but also the most satisfying — part is putting yourself in someone else’s shoes. The struggles that drivers or fleet owners face might not always seem like the biggest business priorities, but it’s crucial to understand them.”

Another challenge Artur highlights is adapting to a constantly evolving environment — from shifting partner expectations to changing legal regulations. Things never stay the same, and you have to evolve with them.

Managing competing priorities

Mona explains that one of the biggest challenges is prioritisation, as there are always multiple pressing tasks that need attention.

“The most frustrating part is that we have so many things to do but limited resources. One day, the priority might be increasing the number of rides, and the next day, it’s ensuring safety because that has become a global focus. The challenge is finding a way to consolidate all these priorities into something feasible for the team.”

Dealing with uncertainty and pressure

Danil shares that one of the biggest challenges in the role is knowing where to focus for maximum impact, especially when the clock is ticking and resources are limited.

“There is always more to do than the resources you have. Our marketplace is super dynamic, the competition is intense, so the key challenge is to prioritise effectively in such a fast-moving environment,” he says. “Whether it's new market expansion, cross-functional blockers, or strategic initiatives, we only have 24 hours daily. The challenge is making smart decisions fast — even when you don’t have the full picture.”

The rewarding part of the job

Each member of the Operations team finds motivation in different aspects of their work — from solving complex challenges to seeing the real-world impact of their efforts.

Making a visible difference in the city

For Artur, the biggest reward is seeing his work make a difference in the places he lives and works.

“I believe in Bolt’s mission to make cities for people, not cars. One of the best aspects of this job is witnessing the direct impact of my efforts on the streets of my city. Whether it’s enhancing service availability or ensuring smooth day-to-day operations, knowing that I can make a real difference is invaluable.”

Driving team growth and problem-solving

Mona finds the most satisfaction in seeing her team grow and overcoming seemingly impossible challenges.

“In Operations, we juggle multiple priorities at once, and my role is to decide which one to tackle first. I love seeing the progress my team has made over the past year — both in terms of results and their personal development.”

One very rewarding part that Mona mentioned is taking an idea that felt impossible a few months ago and making it real. When drivers share their problems, and the team finds and fixes the root cause, the results are clear. “Seeing drivers benefit from the solutions we create makes all the hard work worthwhile.”

Delivering results and seeing the change

For Danil, one of the most rewarding aspects of the role is seeing how fast the feedback loop between action and outcome can be.

“I have full ownership over markets and strategic areas, and I get to see how my decisions directly affect both users and the business,” he says. “Sometimes, it’s a small change — improving onboarding speed or adjusting incentives — and you can immediately see the results. The marketplace becomes more balanced, performance improves, and both riders and drivers benefit.”

Thriving in Bolt’s Operations team

Succeeding in Bolt’s Operations team requires a mix of adaptability, problem-solving, and a strong work ethic. Artur, Mona, and Danil share what they believe makes someone excel in this fast-paced environment.

Ownership and continuous learning

Artur emphasises the importance of taking initiative and embracing change.

“The people who succeed at Bolt take ownership of their work — we don’t micromanage. You need to be self-driven and ready to learn constantly. The business is dynamic, so we’re too. Settling into a routine doesn’t work here; we need people who can adapt quickly and keep pushing forward.”

At Bolt, success isn’t just about technical ability — it’s about having the mindset to take initiative, adapt to change, and stay hands-on in problem-solving.

Entrepreneurial mindset and adaptability

Mona highlights the need for autonomy, initiative, and adaptability.

“At Bolt, we need people who are truly autonomous and have an entrepreneurial mindset. That means bringing new ideas to the table and being willing to take on hands-on tasks — even if they’re outside your core responsibilities.”

Given the company’s rapid growth, flexibility is also essential. “Bolt changes and evolves so much that you need to be comfortable with constant change. Someone who thrives here is naturally curious, adaptable, and ready to adjust to new challenges as they come.”

Focus, structure, and problem-solving

According to Danil, succeeding in operations at Bolt requires ownership, adaptability, problem-solving skills, and a proactive, hands-on mindset.

“You need to be comfortable with ambiguity, quick in execution, and sharp on the data,” he says. “Most importantly, nobody will be pushing you or looking over your shoulder — you’re the creator here.”

He describes launching a new city as a clear example of what the role demands: acting as a project manager under tight deadlines, aligning multiple stakeholders, designing a go-to-market plan from scratch, and executing daily based on constantly changing inputs.
“There’s pressure, there’s uncertainty, but if you’re someone who takes ownership and enjoys building things from zero, you’ll thrive.”

Join Bolt’s Operations team!

Now that you’ve heard from our team, it’s time to take the next step!

If you’re considering a career in Operations at Bolt, there are countless reasons to join! Whether you’re looking for fast-paced career growth, hands-on challenges, or the chance to make a real impact, our Operations team offers it all. You’ll be working in a dynamic, ever-evolving environment where your contributions drive real change, and your professional development is a priority.

Browse our careers page, find an open Operations role that speaks to you, and apply today!

FAQ

Do I need previous ride-hailing experience to join the team?

Not at all. Our team comes from diverse backgrounds — from Amazon to fintech to customer support. What matters most is your ability to learn quickly, take ownership, and solve problems.

What skills help you succeed in the Operations team?

Adaptability, ownership, problem-solving, and strong communication are essential. You don’t need to know everything on day one — curiosity and a drive to improve go a long way.

What is the career progression like in Operations team?

Career growth in Operations at Bolt is fast-paced and performance-driven. Many team members, like Artur, have started as Specialists and grown into more senior roles. As you take ownership of increasingly complex projects and demonstrate initiative, there’s plenty of room to grow — both vertically into management and horizontally into new markets or focus areas.

What’s the difference between working in a central Operations team and a local market team?

The central team focuses on high-level strategy, tool development, and global policies. Local teams adapt these strategies to their market’s unique needs. They ensure drivers and fleet partners receive relevant support and help the company remain agile and compliant at the local level.

Is the role in Operations at Bolt more analytical or people-focused?

It’s both. Success in operations requires strong analytical skills to track performance and find process improvements, and the emotional intelligence to manage relationships with drivers, fleet partners, and internal teams. Balancing priorities and human interaction is key.

How often does the work involve travel?

This depends on the role and the market. For example, Artur has travelled to cities to support launches and meet drivers. Travel helps build stronger relationships and gather local insights, but it’s not required for all roles.

Operations team at Bolt: Who they are and what they do

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