Operations Specialist
We are looking for an analytical and solutions-driven Operations Specialist to manage supply for Romania's ride-hailing operations.
About us
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
About the role
Your daily adventures will include:
- Gathering and analyzing data from various sources (rides data, user feedback, financial reports, etc.) to monitor supply/demand performance and create reports with key insights for stakeholders.
- Tracking and developing KPIs (e.g.: ride volumes, driver availability, customer satisfaction, and revenue) and dashboards to monitor real-time company performance.
- Conducting and benchmarking market research to understand trends and compare company performance against competitors.
- Documenting and optimizing business processes to improve operational efficiency and customer experience.
- Developing and recommending scenarios and strategies to support strategic planning and forecasting.
- Leading projects and communicating with cross-functional teams (Product, Marketing, etc.) to ensure operational success and alignment on business goals.
About you:
- You have a data-driven mindset, you approach problems methodically & have minimum 1-3 years of experience in an analytical position.
- You are a strong collaborator with excellent communication skills (both verbal and written) in English and Romanian
- You are skilled in data analysis using tools like Excel/Google Sheets, with nice-to-haves like Looker and/or Tableau.
- You can manage multiple projects and tasks simultaneously, staying well-organized and meeting deadlines.
- You have a strong motivation to solve problems creatively and efficiently.
- You possess a meticulous eye for detail, ensuring accuracy and thoroughness in your work.
- You have a solid understanding of the business landscape, including market trends and competitor analysis - you think strategically and align your analyses with business goals.
- You are a team player who builds positive relationships with colleagues, while also being customer-oriented and adept at using feedback to improve services/ensure supply growth.
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!
Become part of our Business Operations team
We are all about impact. Our small teams work on local and global processes in 45 countries. We build partnerships, launch new cities, bring new restaurants to our app, enable 150+ million people to commute safely, and ensure that millions of couriers and drivers can earn an income on their terms.
Why you’ll love it here:
- Play a direct role in shaping the future of mobility.
- Impact millions of customers and partners in 500+ cities across 45 countries.
- Work in fast-moving autonomous teams with some of the smartest people in the world.
- Accelerate your professional growth with unique career opportunities.
- Get a rewarding salary and stock option package that lets you focus on doing your best work.
- Enjoy the flexibility of working in a hybrid mode.
- Take care of your physical and mental health with our wellness perks.
*Some perks may differ depending on your location.