Senior Operations Specialist-Marketplace
The Operations team at Bolt is fully responsible for strategy, marketplace health, and growth in Kenya. To help us scale even further, we’re looking for a data-driven and results-oriented Senior Operations Specialist – Marketplace with a strong execution mindset to drive operational excellence and shape the future of mobility in Kenya
Location: Nairobi, KenyaView all roles
What you can expect
Main tasks and responsibilities:
Own and manage marketplace performance across key metrics like ETA, Search Coverage, Surge, FO%, and Utilisation
Ensure strong supply-demand balance across Nairobi and non-LTO cities through pricing simulations, operational levers, and weekly business reviews
Support category strategy by launching new verticals (e.g., Economy, Comfort, Premium) and optimising performance via pricing and user feedback
Monitor and reduce offline trips and fraud through proactive driver interventions and data-led actions
Track and manage incentive spend, ensuring alignment with return on investment and local growth goals
Partner with local and HQ teams to improve marketplace efficiency using rider and driver insights, competitor analysis, and structured experimentation
What we expect
About you:
Experience is great, but what we look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!
You have 4 –7 years of experience in Operations, Startups, Strategy Consulting, or marketplace roles
You are a strong collaborator with excellent communication skills in English
You are highly analytical and confident with data — strong Excel/Google Sheets skills are a must
You’re execution-focused and move fast from strategy to action
You have a strong understanding of Kenya’s mobility landscape and local market dynamics
You are customer-oriented and driven to improve rider and driver experience
Apply now and join us to make cities for people, not cars.
Become part of our Business Operations team
Why you’ll love it here:
Play a direct role in shaping the future of mobility in Kenya
Impact thousands of riders and drivers across multiple cities
Work in fast-moving autonomous teams with some of the smartest people in the world
Accelerate your professional growth with unique career opportunities
Get a rewarding salary and stock option package that lets you focus on doing your best work
Enjoy the flexibility of working in a hybrid mode
Take care of your physical and mental health with our wellness perks
Be part of an international and diverse team, in which we ensure a cooperative work environment
*Some perks may differ depending on your location.About us
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
