Operations Team Lead

We are looking for a solutions-driven Operations Team Lead to support our ride-hailing operations team in Sumqayit, Azerbaijan.Location: Sumqayit, Azerbaijan

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About the role

You will be mainly involved in Driver Growth projects for our operations in Sumqayit, while also actively contributing to other relevant strategic areas, such as Riders, Fleets, Branding, etc. Your role will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here’s your chance!

Main tasks and responsibilities:

Monitoring daily KPIs and performance of local operational processes, with a focus on strong operational execution and results.
Analysing data – you will monitor our engagement, quality and utilisation metrics and ensure a great experience for our users and drivers.
Identifying trends, risks and improvement opportunities on a local level that may impact the business or the team
Collaborating with the Operations Manager on city and countrywide projects.
Welcoming and onboarding driver partners - you will be the first person they meet, ensuring their training, profile creation, and keeping their documents up to date. You will play a key role in their success from day one.
Hands-on supply management - working autonomously and taking initiatives with your team to ensure the best experience for our drivers & partners, through the stages of drivers acquisition, conversion and activation.
Main tasks and responsibilities:

About you:

You have a data-driven mindset, you approach problems methodically & have 2-3 years of experience in an analytical position.
You are a strong collaborator with excellent communication skills (both verbal and written) in English and Azerbaijani.
You are skilled in data analysis using tools like Excel/Google Sheets.
You have a strong motivation to solve problems creatively and efficiently.
You are a team player who builds positive relationships with colleagues, while also being customer-oriented and adept at using feedback to improve services/ensure supply growth.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

About you:

Apply now and join us to make cities for people, not cars.

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