Senior Operations Manager

We’re looking for a strategic, analytical, and solutions-driven Senior Operations Manager to lead Driver Engagement, Marketplace Efficiency, Rider Growth, and Platform Safety in Tanzania. This role is central to the success of our local operations — from supply retention to rider lifecycle, platform safety, and expansion. You will own mission-critical KPIs and drive initiatives that scale our marketplace and ensure a safe, compliant, and high-performing ecosystem.Location: Dar es Salaam, Tanzania

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About the role

Your role will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here’s your chance! You will be leading the local operations team and working closely with other cross-functional/HQ stakeholders to support our mission to make cities more sustainable, accessible and affordable.

Main tasks and responsibilities:

Driver Engagement, Retention & Growth: Lead driver engagement strategies to build an active, high-quality supply base; optimize onboarding, activation, and reactivation to achieve >90% MoM retention; and launch reward, support, and data-driven programs to improve performance, loyalty, and reduce churn.
Marketplace Performance & Unit Economics: Maximize Finished Rides while ensuring alignment with Payback and IRR targets; continuously monitor marketplace health and implement initiatives that improve efficiency and outcomes.
City-Level Operations & Execution: Own city-level performance by identifying blockers, defining solutions, and executing city-specific strategies in collaboration with cross-functional teams.
Supply–Demand Optimization: Optimize the balance between supply and demand to reduce cancellations, improve ETAs, and enhance overall marketplace reliability and quality.
Rider Growth & Experience: Drive growth in active riders and rides per user, improve rider retention and LTV through targeted engagement, category expansion, and close partnership with Marketing on demand-side campaigns.
Risk, Safety & Compliance: Lead safety initiatives in collaboration with government, LATRA, and law enforcement; ensure compliance with local laws and policies including tax reporting; and mitigate risks by maintaining marketplace quality and trip authenticity.
Main tasks and responsibilities:

About you:

Experience: 9+ years in operations, mobility, marketplace platforms, or logistics.
Leadership: Proven track record leading large-scale operational or marketplace functions.
Data-Driven: Strong analytical mindset with expert-level Excel or Google Sheets skills.
Execution-Oriented: Strategic thinker who can drive measurable outcomes.
Communication: Excellent verbal and written communication in English (Swahili a plus).
Adaptable: Comfortable working in a fast-paced, evolving environment.
Customer-Focused: Passion for improving the experience of both riders and drivers.
About you:

Apply now and join us to make cities for people, not cars.

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