Making rides better — together.

Bolt is committed to building a platform where everyone gets where they’re going safely and with respect. These guidelines outline what is expected on every trip from riders, drivers and fleet partners. By following these guidelines, we can build a safer, more respectful, and fairer platform for all. While our Platform Terms are the legal basis for using the Bolt platform, these guidelines help explain what respectful, safe behaviour looks like in everyday situations.

Explore our guidelines by topic area

Personal Safety

The safety of our drivers and riders is our number one priority.

Respect and Consideration

Mutual respect is the foundation of a safe platform.

On-trip Safety

Everyone shares responsibility for a safe ride.

Authenticity and Honesty

Trust depends on knowing who is using the platform.