Aug 25, 2022
Getting in touch with some companies is an impossible task. If your questions or calls for support aren’t met with silence, you’re left attempting to explain the situation to an online chatbot.
Many tech companies lack that human touch — someone who is a direct point of contact. And that’s why account management is so important.
As a Bolt Business client, you’ll be supported by a dedicated Account Manager — someone available as a contact whenever you need anything. Get to know the individuals who make up our account management team in this article.
Some companies often forget about clients and customers after they sign up. Instead, they put time and effort into finding their next customer.
As a Bolt Business client, your company’s always heard.
After signing up, one of our dedicated Account Managers will be on the phone to welcome you. And this person will be your direct point of contact should you need support.
But we don’t just wait for you to get in touch with us. Our Account Managers reach out to you when there’s relevant news or a new feature that will benefit your company’s ground travel.
“Direct contact with a dedicated Account Manager gives clients a sense of security. When clients contact us for support, we inform them of the steps taken and assure them that a real person is taking care of it.”
Mateusz Zawadzki, Account Manager in Poland
Having a direct point of contact means giving you a better service. You’ll never be left feeling unheard or lose time searching for a way to get in touch.
Account managers are the direct contact for clients, acting as a bridge between the client and relevant internal teams.
No two days are ever the same for an account manager. A typical day in the life of a Bolt Business Account Manager can involve:
You’ll experience the best of our account management service whether you sign up online or via a salesperson.
It’s not enough to have an account management team — they must have the right traits to show clients they’re valued. The Account Managers at Bolt Business agreed that the following characteristics are vital:
Strong communication is a crucial part of account management. And you can only get this with a real person — not a chatbot. Keeping clients in the loop is important to our team, and we aim to find timely answers and solutions.
“As account managers, we help clients with a phone call, which saves them from having to reach out to an automated customer support system.”
Carolina Braga, Account Manager in Portugal
Clients are never frustrated without good reason. Account managers must put themselves in their client’s shoes, be calm, and seek an appropriate resolution.
“An Account Manager offers a human touch that many tech companies are missing. Account Managers provide the security that if something happens, there’s someone to help.”
Marek Elznic, Account Manager in Czech Republic
It’s important to assure clients that any problems will be solved and then deliver a clear action plan. To achieve that, Account Managers need to take charge of the situation.
“Our clients experience a huge sense of relief when they’re assured that whatever issue they’re facing can be resolved by their Account Manager. A confident Account Manager gains the trust of their clients and in turn builds a long lasting relationship.”
Delsie Fosu, Account Manager in Ghana
Keeping on top of every client’s needs demands organisation. By being organised, Account Managers can be more proactive when it comes to offering support to clients.
“Account management can make a real difference for clients as having someone to take care of their account saves them precious time. Clients don’t always know all the benefits of Bolt Business, so we help them get the most out of our service.”
Francisca Franco, Account Manager in Portugal
Jumping to conclusions never works. Bolt Business Account Managers give you all the time you need to discuss our service and offer solutions when needed.
Bolt Business works for companies across many industries. And that means Account Managers have to be able to work with several clients. That way, everyone can experience the best of our account management team.
All Bolt Business clients get the same care and attention from our Account Managers. That comes thanks to each team member’s ability to manage their time well and put all their attention into each client’s needs.
Having a direct point of contact has proven rewarding for clients. The professional approach of our Account Managers has impressed thanks to the team:
Ultimately, it comes down to getting to speak with a person, not a robot — which many clients have found happens with competitors. Having that human touch allows us to truly understand a client’s needs and offer the correct response.
Carolina Braga, an Account Manager in Portugal, received this feedback: “I prefer to work with Bolt Business because you always pick up the phone. With your competition, I have to speak to a robot.”
And Salvador Madeira from MaxAuto in Portugal appreciated Francisca’s professional approach: “I would like to congratulate you on your professionalism and how you helped us resolve this issue. In addition to winning a customer again, you have gained a business partner. We’ll use Bolt Business whenever we need transport.”
Your team can get a reliable ride to work with security-vetted drivers in 45 countries and 500+ cities across Europe and Africa.
As the admin for your account, you can:
If you need a helping hand, speak with your dedicated Account Manager. Create your account in minutes!
