Resolving a failed payment

Note: Cards issued by Russian banks can no longer be used due to changes on the side of providers.

A card payment may fail for a number of reasons:

  • There are insufficient funds on your card
  • Your card has expired
  • E-commerce transactions aren’t enabled for your card
  • You have exceeded your daily/monthly limit for online purchases.

After a payment has failed, it will be deducted from your Bolt Balance. If your balance is negative, you can do a top-up in the app or resolve the payment by placing a new order. That way, you will be charged for your new order and the outstanding amount from your Bolt Balance. 

If Bolt Balance debt was added to your trip price, you can view it in the Payments section by clicking See transactions.

If you still experience issues, please contact our Support team from the app.

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Available for iOS and Android devices.
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