I can’t purchase a pass

If the payment for a pass didn't go through, you will receive an error message. Payment may fail because of various reasons:

  • There are insufficient funds on your card
  • Your card has expired
  • E-commerce transactions aren’t enabled for your card
  • You have exceeded your daily/monthly limit for online purchases.

Please approach your bank or card issuer to allow online transactions or review your daily/monthly limit. If needed, top-up your card balance.

When you have enough balance or after your card issuer has confirmed the transaction can be retried, please try purchasing a pass again.

If you still experience any issues, please contact our Support team from the app.

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Or you can request a ride online.

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