I can’t purchase a pass

If the payment for a pass didn't go through, you will receive an error message. Payment may fail because of various reasons:

  • There are insufficient funds on your card
  • Your card has expired
  • E-commerce transactions aren’t enabled for your card
  • You have exceeded your daily/monthly limit for online purchases.

Please approach your bank or card issuer to allow online transactions or review your daily/monthly limit. If needed, top-up your card balance.

When you have enough balance or after your card issuer has confirmed the transaction can be retried, please try purchasing a pass again.

If you still experience any issues, please contact our Support team from the app.

Request in seconds, ride in minutes.

Available for iOS and Android devices.
Request in seconds, ride in minutes.