At Bolt, our goal is to ensure a safe and enjoyable trip experience for passengers and drivers and as such we take any incident that disrupts a quality service seriously.

Where a mess is made by a passenger to a driver’s vehicle, please be aware that the passenger takes the responsibility of bearing the cleaning costs. The fee will be added to the final fare upon receiving proof of the incident from the driver.

Fee assessments are determined by the levels of severity or the cost incurred by the driver from a cleaning company. The fee collected will go to the driver.

Note:

• Repeated reports of mess made to a driver’s vehicle may lead to a restriction on the use of the Bolt app
• Avoid eating or drinking during a journey
• You can be compensated cleaning fee in the amount of up to £60