To change your bank account information, please contact our Support team via the app and provide the following:
- Selfie of you holding your government-issued ID card
- Mobile wallet details.
Mobile wallet details requirements
- The account holder name must be correct and consist only of letters from A to Z (e.g. John Smith)
- The correct mobile number operator is selected. Currently, MTN and Airtel are supported.
- Your mobile number is correct and starts with one of the following prefixes:
- Airtel: 25675, 25670, or 25674
- MTN: 25639, 25677, 25678, or 25676.