Resolving a failed payment in Austria and Hungary

Note: Cards issued by Russian banks can no longer be used due to the changes on the side of providers.

A payment might fail for the following reasons:

  • There are insufficient funds on the card
  • The card has expired
  • E-commerce transactions are not enabled
  • The limit has been exceeded.

In case of a failed payment, please contact your card issuer to approve the transaction. Once the payment has been approved, use the Retry payment option under the Payment section in the app. 

If the issue still persists, please contact our Support team.

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Available for iOS and Android devices.
Request in seconds, ride in minutes.