A cancellation fee is the compensation you receive when a passenger cancels the trip after you have accepted the order or arrived at the pickup location.

Cancellation fees do not apply if:

• London: The passenger cancels the ride less than 4 minutes after you have accepted the order
• Rest of the UK: The passenger cancels the ride less than 3 minutes after you have accepted the order
• You were waiting for the passenger too far from the selected pickup location
• You marked that you arrived at the destination when you were too far from the selected pickup location.