Question 1

How can I find delivery restaurants near me?

Accepted Answer

Bolt Food has a huge selection of restaurants and stores in your city. Just enter your address or turn on “location services”, and you’ll be able to see which restaurants deliver near you.

Question 2

Does Bolt Food offer only food delivery?

Accepted Answer

We also offer grocery delivery from your favourite local stores. No additional app downloads required — search for the store and items of your choice directly within the Bolt Food app.

Question 3

Can I order takeaway food with the app?

Accepted Answer

Yes, you can! Select “Pickup” as your delivery option when you place your order, and the store will prepare it for you to pick up.

Question 4

Does Bolt Food offer recommendations about what food to order?

Accepted Answer

Our app features a “Recommended” section with the most popular restaurants and stores in your city. You can also browse menus and see ratings to ensure you’re ordering the best food possible.

Question 5

What kind of restaurants are listed on Bolt Food?

Accepted Answer

We have a diverse selection of online delivery food, restaurants and stores while ensuring they all meet our high-quality standards.

Question 6

How can I pay for the food delivery?

Accepted Answer

You can pay for grocery or food delivery with cash, card or Bolt balance. Simply select your preferred payment method at checkout.

Question 7

What are the fees for food delivery?

Accepted Answer

Food items available for order in the app are individually priced. Before confirming your order, you can review your basket and see the total of your chosen items. The following fees may be added to the total:

Delivery Fee; Small Order Fee (for orders below a minimum order price).

Question 8

Are there any promotions on food delivery?

Accepted Answer

Restaurants on the platform may offer promotional items and campaigns. Active promotions are displayed in the Bolt Food app. The following promotional campaigns are available on the platform: Buy 1 get 1 free; Discount on the entire menu (% discount); Different discount levels on menu items (discounts are non-additive); Free delivery.

Question 9

Do you offer contactless food delivery?

Accepted Answer

Yes, we offer contactless food and grocery delivery. Just add the delivery instructions in the checkout window, and your order will be dropped off at your doorstep. Contactless delivery is not possible in the following circumstances: Orders where cash payment needs to be made; Orders where your ID needs to be checked.

Question 10

How can I get help if I have a problem with my food delivery?

Accepted Answer

If you have any problems with your food or grocery delivery, please contact us through the Bolt Food app. Choose the order in question and tap the “Get help” button. Please provide a picture of the received order and a description of the issue experienced.

Question 11

How can I provide feedback about my food delivery experience?

Accepted Answer

We're always looking for ways to improve our service, and your feedback plays an important role in that process. After you receive your delivery, you can rate the quality of your food and the delivery experience inside the Bolt Food delivery app.

Question 12

Do you offer same-day grocery delivery?

Accepted Answer

We deliver groceries in a matter of minutes. Select the supermarket you need groceries from and place your order. Your items will be at your doorstep in no time.

Question 13

How does Bolt Food work?

Accepted Answer

Bolt Food is a food delivery app that connects you with the best restaurants and stores in your city. You can browse menus, select your desired dish or product and have it delivered right to your door.

Question 14

How do I place an order?

Accepted Answer

Simply browse through your favourite restaurants and stores, select your desired food or product, and add it to your basket. Fill in your delivery and payment details and you’re all set! Your order will be on its way in minutes.

Question 15

How long do deliveries take?

Accepted Answer

Delivery times depend on the restaurant or store, the time of day, traffic, inclement weather and the distance to your location. But Bolt Food couriers will always get your order to you as soon as possible.

Question 16

How can I filter my results?

Accepted Answer

The filter button is near the search bar. Use it to narrow down your options by cuisine type, price range, discount deals, ratings, and more.

Question 17

Can I order from multiple restaurants at once?

Accepted Answer

You can place multiple simultaneous orders using your Bolt Food app. Once you have placed your order from one restaurant or store, you’re free to place an order with a different restaurant or store. Note: It’s not possible to purchase items from different restaurants or stores in a single same basket.

Question 18

How do I get updates on the progress of my order?

Accepted Answer

You can track your order in real time inside the app. We'll also send you notifications at every stage of the delivery process, so you’ll always know where your order is!

Get up to 30% off and free delivery

Discover, order, and track in the app

Discover local restaurants

Order and pay with ease

Track your order

New DineOut. New deals.

Browse DineOut offers in the Bolt Food app

Claim an offer and enjoy your meal at the restaurant

Pay by card, cash, or in-app — discount applies

Make money with food delivery

Earn extra income, fast!

Increase your revenues

Gain valuable business insights

Let us handle delivery

Your favourite food, delivered fast.

Frequently asked questions

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