Safer journeys with Bolt
Peace of mind, every time you ride
Products and features vary by country. Some features listed here may not be available in your app.
24/7 support
Our Support team is always online. Contact them through the Bolt app or via phone.
Women only
A special ride type that allows women to request rides only from female drivers.
Rate your driver
Ratings allow us to review driver behavior and block those who violate our Terms of Service.
Your number stays private
When you make a call via the Bolt app, your phone number remains hidden.
Emergency assist
Quickly and discreetly alert an emergency response team with our in-app Emergency Assist button. This will also notify our Safety team, who will make an immediate welfare call.
Comprehensive insurance
Bolt trip protection covers unexpected injuries, medical expenses, and hospital stays.*
Identity verification
Our drivers submit a real-time selfie as part of our identity verification process during registration, as well as on a regular basis.
Driving shift limits
Compulsory driving shifts allow Bolt drivers to get sufficient rest and always stay fresh and alert at the wheel.
Share trip details
Send the car's make, model, registration number, and live location to friends or family via a shareable link. All trips are also tracked and recorded.
Staying safe before, during and after your ride
Before
Check that the driver’s face, car make and registration plate match those shown in the app.
During
Our Share Ride Details and Emergency Assist features allow you to ride without worry.
Po
Rate your driver honestly. Those who repeatedly receive low ratings will be banned.
Safety on two wheels
Začetniški način
We limit your scooter’s speed to 15 km/h, so that your first 5 rides are slow and steady.
Cognitive reaction test
Designed to reduce the number of users that decide to ride our scooters while intoxicated.
Tandem riding detection
A fully-patented feature that detects when more than one person is riding. Preventing this highly-risky activity.
Rider Safety FAQ
Pripravljeni na vožnjo?
Scan the QR code with your phone camera to download the app.Download the app.
