Ring/knock for the customer’s attention. In case there is no response, please make sure to follow the steps in this process:
Call the customer at least 3 times in a 5-minute frame to inform them of your arrival. If the customer is still unresponsive, follow the appropriate process below:
- Take a photo of the order with the apartment/building number visible
- Take a screenshot of the calls made to the customer
- Send the photo of the order and the screenshot of the calls to the Support team with the message Customer is not responding. There is no need to call the Support team.
- Dispose of the order. If the location has a reception or security, leave the order with them.
- Mark the order as delivered.
- After marking the order as delivered, you may leave the address. There is no need to inform the Support team if you followed the instructions above and sent them the photo of the order and a screenshot of the calls.
