You can find information below on how to update your:
Email address
Home/billing address
Phone number
To change your email address
- Contact our Support team via the app.
To change your home address:
- Private Hire Drivers: Log in to the Driver Portal and upload an up-to-date DVLA Driving Licence, PHL, and a bank statement displaying your new address.
- Black Cab drivers: Log in to the Driver Portal and upload an up-to-date DVLA Driving Licence, PHL (bank statement is not required).
To change your phone number:
- Open the Settings in the Bolt driver app
- Go to Account and click on Driver Portal
- Go to Phone Number, enter your new number and click Save
- We'll send a confirmation code via SMS to your old phone number (the number currently on your driver account)
- Enter the code in the driver app and click Apply.
Note: If you no longer have access to your old phone number, please contact our Support.
