取消費用
A cancellation fee compensates you for the time and effort spent travelling to or waiting at the rider’s pickup location when an eligible trip is cancelled.
When You May Receive a Cancellation Fee
You may receive a cancellation fee in either of these situations:
- Rider does not show up
If the rider does not show up after you arrive at the pickup location:
- Tap “Arrived” when you are within 150 metres of the pickup location.
- Remain at or near the pickup location while waiting.
- Wait for at least 5 minutes.
- Try to contact the rider and locate each other.
- If the rider still does not show up after 5 minutes, you may cancel the trip. Moving your vehicle while waiting is acceptable if you are unable to park safely or need to move due to traffic conditions
- Rider cancels the trip You may receive a cancellation fee if the rider cancels more than 2 minutes after you accepted the order, provided that you have already started driving towards the pickup location.
Requirements for a Cancellation Fee
To be eligible for a cancellation fee:
- You must be travelling towards the rider’s pickup location after accepting the order.
- Tap “Arrived” only when you are within 150 metres of the selected pickup location.
- Remain at or near the pickup location after arriving, except when you need to move because of parking or traffic conditions.
- Make a reasonable attempt to communicate with the rider and locate each other.
- Do not ask the rider to cancel the trip.
- Make sure the order is not automatically cancelled because you are not moving towards the pickup location.
When a Cancellation Fee Does Not Apply
You will not receive a cancellation fee if:
- The rider cancels within 2 minutes after you accept the order.
- You tap “Arrived” while too far from the rider’s selected pickup location.
- You cancel the trip while too far from the rider’s selected pickup location.
- You ask the rider to cancel the trip.
- You cancel at the pickup location before waiting for at least 5 minutes.
- The order is automatically cancelled because you are not moving towards the pickup location.
Important to Know
Cancellation fees are subject to Bolt commission and will be reflected in your earnings when the cancellation meets the eligibility requirements. For cash orders, the cancellation fee is not applied automatically, so you will need to contact Support to request it.
Important FAQ about Cancellation Fee
You may receive a cancellation fee when:
- The rider cancels more than 2 minutes after you accept the order and you have started driving towards the pickup location; or
- You cancel because the rider does not show up after you have arrived at the pickup location and waited for at least 5 minutes.
All cancellation fee eligibility requirements must also be met.
You must wait for at least 5 minutes at the pickup location before cancelling the trip.
During this time, try to contact the rider and locate each other.
Tap “Arrived” when you are within 150 metres of the rider’s selected pickup location.
Tapping “Arrived” too far from the pickup location may affect your eligibility for a cancellation fee.
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