Junior Customer Support Specialist, Bolt Food

We are looking for a highly motivated Junior Customer Support Specialist to help us build quality-oriented service for our customers.

Please note that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process.

Please note that this is a full-time contract opportunity. The monthly gross salary for this role is 1945 GEL + night shift bonuses + biannual bonuses based on performance.

Probation Period: 6 Months

Working Model : Hybrid

Location: Tbilisi, GeorgiaView all roles

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About the role

As a Junior Customer Support Specialist you will contribute to improve the quality and speed of Bolt Food's customer support. Are you after a high-impact role in a fast-growing organisation where you can build from scratch and scale both yourself and the business? Then this one might be for you.

What you can expect

Main tasks and responsibilities:

Create loyal fans by showing them we really care

Contribute and share ideas to decrease the workload and improve the quality and speed of Bolt Food's customer support

Be a key player in building a support team in a challenging growth environment

What we expect

About you:

You're a great communicator

You understand what outstanding customer support looks like and be ready to go the extra mile

You are always ready to put customers first, be passionate about helping others

You are curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt

You have excellent spoken and written of Georgian and English

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Apply now and join us to make cities for people, not cars.

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Why do you want to join Bolt food?

Why do you want to work in Customer Support?

The customer complained that the courier was late and that they had been waiting for their food for a long time. After reviewing the order details, you confirmed that the courier arrived on time at both the restaurant and the customer's location, and that the actual delivery time matched the estimated delivery time. Please formulate your reply to the customer. (AI-generated answers will be rejected.) (optional)

Do you need special assistance due to disability? We are happy to provide reasonable accommodations. (optional)

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By ticking this box, I confirm that I have read and understand the content of the Privacy Notice and acknowledge that my personal data will be processed as part of this application.

Become part of our Customer Support team

Our Support teams are essential in improving our offers as we communicate with customers and collect feedback. We’re responsible for answering customer questions, finding solutions, and ensuring customers have a positive Bolt experience.

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Why you’ll love it here:

Play a direct role in shaping the future of food delivery.

Work in fast-moving autonomous teams with some of the smartest people in the world.

Accelerate your professional growth with unique career opportunities.

>Enjoy free Bolt Food delivery, health insurance, and wellness perks.

Take part in team events and a dynamic, supportive work culture.

Stay refreshed with free fruits and drinks in the office.

*Some perks may differ depending on your location.

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

Learn more

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

Junior Customer Support Specialist, Bolt Food

About the role

Apply now and join us to make cities for people, not cars.

Become part of our Customer Support team

About us

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