Senior Program Manager, Operational Efficiency

We are looking for an experienced Senior Program Manager to join our Central Operations team.

Location: Tallinn, EstoniaView all roles

About the role

The main objective of this position is to lead programs within the Efficiency domain to drive process standardisation and ensure access to tools and knowledge for operational teams within the Rides vertical. This individual has a strong understanding of process design, leverages program management, fosters collaboration across functions and leads a program team to achieve their goals while maintaining operational efficiency and process/data integrity. They are responsible for developing and managing program plans, mitigating risks, adapting to changing circumstances and ensuring measurable results.

What you can expect
Main tasks and responsibilities:
Leading program(s) within the Rides vertical to standardise and automate operational workflows while ensuring the cost efficiency, integrity and quality of operations
Developing program plans that are aligned with the domain’s main KPIs (Processing cost per GMV, processing TAT, processing costs, automation coverage, automation rates, process quality) and program KPIs.
Defining the benchmark of operations within your program by proposing relevant levers (standardisation, automation, elimination, centralisation, outsourcing etc). Developing standard operating procedures and tooling to support said procedures.
Implementing established processes and tooling across our markets and lead the change management.
Coordinating the program work streams cross-functionally and build collaborative relationships with Internal Audit, Internal IT, Driver X Product, CS Product, Global Outsourcing, Country Operations, Driver Lifecycle Communications, Customer Service, Central Operations growth domains, third party vendors and any other teams that are relevant stakeholders in their program(s).
Providing visibility into program progress and performance on a regular cadence and ensuring alignment with strategic goals of the vertical.
What we expect
About you:
You have 7+ years previous experience in program management or a related field and a proven track record of successfully delivering complex programs on time and within budget
You have demonstrated expertise in working with Operational Excellence tools and problem solving methodologies to assess the efficiency and effectiveness of current operations and drive continuous improvement.
You are highly analytical and have a data-driven mindset with great Excel skills.
You are a strong collaborator with excellent communication skills (both verbal and written) in English.
You are a self-starter with a can-do attitude, ability to take initiative, learn quickly, and think independently.
You are proficient in project management methodologies and tools.
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Apply now and join us to make cities for people, not cars.

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Become part of our Business Operations team

Our teams work on local and global processes in over 50 countries. We build partnerships, launch cities, onboard new restaurants, enable 200+ million people to commute, and ensure millions of partners can earn an income on their terms.
Why you’ll love it here:
Play a direct role in shaping the future of mobility.
Impact millions of customers and partners in 600+ cities across 50+ countries.
Work in fast-moving autonomous teams with some of the smartest people in the world.
Accelerate your professional growth with unique career opportunities.
Get a rewarding salary and stock option package that lets you focus on doing your best work.
Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
Take care of your physical and mental health with our wellness perks.
*Some perks may differ depending on your location.

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!