Program Manager, Bolt Business
We are looking for an experienced Program Manager to join our Central Operations team.
Location: Tallinn, EstoniaView all roles
About the role
The Program Manager - Bolt Business will play a key role in leading the execution and operational success of Bolt Business rides. This role will support the Senior Program Manager by managing specific workstreams, ensuring smooth execution, and collaborating cross-functionally to enhance the experience of our business customers. The ideal candidate will focus on operational efficiency, process optimization, and program implementation while maintaining solid collaboration with internal stakeholders.
The role requires deep project execution skills, an analytical mindset, and the ability to coordinate multiple workstreams to drive impact at scale.
What you can expect
Main tasks and responsibilities:
Optimizing B2B ride service levels by improving ride reliability, demand-supply balance, and category adoption (Comfort, Premium, Luxury)
Developing and implementing standardized workflows to enhance efficiency, automation, and scalability in business ride operations
Supporting market expansion and new use cases (Scheduled Rides, Airport & Venue Rides, B2B Package Delivery) by ensuring operational readiness.
Driving data-backed decision-making by tracking key KPIs (conversion rates, ride fulfillment, retention, NPS) and refining execution strategies.
Leading cross-functional collaboration across Sales, Product, Central Operations, and Marketing to align B2B initiatives and drive business goals.
Improving fleet availability and service quality by working with Supply teams to optimize the supply of EVs, Premium, XL fleets, etc.
What we expect
About you:
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
You have a minimum of 5 years of experience in program management or a related field.
You have demonstrated expertise in a relevant program area.
You have a proven track record of successfully delivering complex programs on time and within budget.
You have proficient management and interpersonal skills.
You have impressive communication and collaboration skills.
You have great analytical and problem-solving skills.
Apply now and join us to make cities for people, not cars.
Become part of our Business Operations team
Why you’ll love it here:
Play a direct role in shaping the future of mobility.
Impact millions of customers and partners in 600+ cities across 50+ countries.
Work in fast-moving autonomous teams with some of the smartest people in the world.
Accelerate your professional growth with unique career opportunities.
Get a rewarding salary and stock option package that lets you focus on doing your best work.
Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
Take care of your physical and mental health with our wellness perks.
*Some perks may differ depending on your location.About us
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
