Head of Driver Operations
We are looking for a strategic and results-driven Head of Driver Operations to lead and scale our driver network globally, ensuring a seamless and efficient experience for our partners.
Location: London, United Kingdom | Tallinn, EstoniaView all roles
About the role
Our driver partners are the bedrock of our business. The Head of Driver Operations is responsible for ensuring we scale the number of drivers on our platform and that we consistently provide them with the best earnings and experience in the industry.
What you can expect
Main tasks and responsibilities:
Strategy & Execution: Define and drive strategy for driver acquisition, engagement, and retention; identify new acquisition channels; implement engagement tools across local operations.
Driver Experience & Quality: Improve driver experience through operational or product enhancements; address key quality issues affecting customer experience with cross-functional initiatives.
Operational Efficiency & Automation: Design processes, tools, and automation to enhance efficiency, boost driver conversion, and reduce costs.
Analytics & Insights: Collaborate with the Central Ops Analytics team to analyze the driver base, optimize reporting, and identify growth opportunities.
Stakeholder & Team Leadership: Work closely with country, product, growth, and marketing teams; manage and develop a high-performing team of 8-10 members.
Global Impact & Special Projects: Drive initiatives affecting 50+ countries and 500+ cities; contribute to broader Bolt-level projects and strategic assignments.
What we expect
About you:
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
You have 10+ years experience working in a fast growth tech consumer business, ideally having exposure in a Product Operations or Operations Management role.
You have cross-functional collaboration exposure, working across multiple teams like Product, Marketing, Growth, Public Policy, Legal, Customer Support bringing impact at multi country level.
You have demonstrated people leadership and organizational experience.
You have experience managing large scale cross functional projects and P&L management experience is a huge plus.
You have excellent analytical skills.
You thrive in a fast-paced environment, easily overcoming obstacles and quickly adapting to changes.
Apply now and join us to make cities for people, not cars.
Become part of our Business Operations team
Why you’ll love it here:
Play a direct role in shaping the future of mobility.
Impact millions of customers and partners in 600+ cities across 50+ countries.
Work in fast-moving autonomous teams with some of the smartest people in the world.
Accelerate your professional growth with unique career opportunities.
Get a rewarding salary and stock option package that lets you focus on doing your best work.
Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
Take care of your physical and mental health with our wellness perks*.
*Some perks may differ depending on your location.About us
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
