Operations Specialist

We’re looking for an Operations Specialist to join our Ride-hailing team in Sweden. You will play a key role in making an impact in peoples choice of transport today and growing our partners businesses.

If you are a passionate individual with a get-it-done attitude, this is your opportunity to make a real impact and shape movement patterns in the urban landscape.

Location: Stockholm, SwedenView all roles
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About the role

As an Operations Specialist, you will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here’s your chance!

You will be relying on relevant data to form business insights, spot potential for development, and recommend changes in the business to manage and grow supply and demand for our ride-hailing operations in Sweden, working closely with other cross-functional/HQ stakeholders to support our mission.

What you can expect
Main tasks and responsibilities:
Hands-on partner (fleets) management - working autonomously and taking initiatives through the stages of partner acquisition, conversion, activation and retention.
Develop and execute initiatives to enhance the value proposition for fleets and drivers, increasing their engagement, and improve retention.
Collaborate with cross-functional teams (marketing, customer support, product, and HQ operations) to align on business goals and to execute initiatives, projects, and strategies that drive growth and improve marketplace health, all while ensuring operational success.
Identifying trends, risks, and improvement opportunities on a local level that may impact the business.
Manage and maintain effective collaboration with external partners to ensure alignment, drive performance, and foster long-term relationships.
Track and analyze performance data to identify trends, solve problems, and improve key metrics such as supply availability, retention, and driver satisfaction.
What we expect
About you:
2+ years experience in an operational, sales, or project management role.
Fluent (written and verbal) English and Swedish.
Relationship builder: Experience in building and maintaining strong professional relationships with business partners (fleets, drivers and other third-party partnerships).
You are skilled in data analysis using tools like Google Sheets.
Proactive and independent with a strong sense of ownership.
Ability to combine long-term thinking with the ongoing work in the department.
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Apply now and join us to make cities for people, not cars.

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Why you’ll love it here:
Play a direct role in shaping the future of mobility.
Impact millions of customers and partners in 600+ cities across 50+ countries.
Work in fast-moving autonomous teams with some of the smartest people in the world.
Accelerate your professional growth with unique career opportunities.
Get a rewarding salary and stock option package that lets you focus on doing your best work.
Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.
Take care of your physical and mental health with our wellness perks.
*Some perks may differ depending on your location.

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