Operations Specialist
We are looking for an analytical and solutions-driven Operations Specialist to join our operations team in our Thailand ride-hailing operations.
Location: Bangkok, ThailandView all roles
About the role
As an Operations Specialist, you will be responsible for day-to-day management of key metrics within operations, focusing on commercial and project strategy around user experience and use-cases, maintaining and improving quality, performance, and compliance.
You will be working closely with the Operations Manager and Country Manager where your work will have a direct impact on the business growth through achieving milestones and key metrics.
What you can expect
Main tasks and responsibilities:
Creating and optimising processes – efficiency is our priority; you will help us find the most efficient way to run operations, especially around user use-cases
Develop strategic projects and partnerships locally to strengthen overall operations .
Analysing data – you will monitor our supply performance, quality, and city operations metrics to ensure solid supply coverage and utilization.
Collaborating with local operations and other local/HQ teams to streamline relevant processes and suggest improvements.
Hands-on user domain management in Thailand- working autonomously and taking initiatives.
Develop and execute strategies/initiatives to increase our operational efficiency and solve relevant operational challenges.
What we expect
About you:
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
You have 3+ years experience in commercial/GTM initiatives, project management, analytics, or a similar field
Experience in stakeholder management, negotiation or marketing campaign will be added advantage
You are a strong collaborator with excellent communication skills (both verbal and written) in English & Thai
You are highly analytical and have a data-driven mindset with excellent Excel skills
You are passionate about new technologies and ride-hailing
You are customer-oriented and will strive to strengthen value proposition
Apply now and join us to make cities for people, not cars.
Become part of our Business Operations team
Why you’ll love it here:
Play a direct role in shaping the future of mobility.
Impact millions of customers and partners in 500+ cities across 45 countries.
Work in fast-moving autonomous teams with some of the smartest people in the world.
Accelerate your professional growth with unique career opportunities.
Get a rewarding salary and stock option package that lets you focus on doing your best work.
Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
Take care of your physical and mental health with our wellness perks.
*Some perks may differ depending on your location.About us
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
