Senior Operations Specialist
We are looking for an ambitious Senior Operations Specialist to analyze market, operational, and financial data provided to form business insights, spot potential for development, and recommend changes in the business in order to manage and grow supply and demand for our ride-hailing operations in Estonia.
Location: Tallinn, EstoniaView all roles
About the role
You will get to build models and run optimization projects for the continuous improvement of one of our key areas, ranging from Riders to Drivers, to Fleets, Marketplace, etc.
You will be working closely with the Operations Manager(s), where your work will have a direct impact on business growth by achieving supply milestones and key metrics.
What you can expect
Main tasks and responsibilities:
Gathering and analyzing data from various sources (rides data, user feedback, financial reports, etc.) to monitor supply/demand performance and create reports with key insights for stakeholders.
Tracking and developing KPIs (e.g.: ride volumes, driver availability, customer satisfaction, and revenue) and dashboards to monitor real-time company performance.
Conducting and benchmarking market research to understand trends and compare company performance against competitors.
Documenting and optimizing business processes to improve operational efficiency and customer experience.
Developing and recommending scenarios and strategies to support strategic planning and forecasting.
What we expect
About you:Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
You have a data-driven mindset and you approach projects methodically, with a background of minimum 3-4 years of experience in either a highly analytical position or a project management one.
You are a strong collaborator with excellent communication skills (both verbal and written) in English, Estonian, and Russian.
You are skilled in data analysis using tools like Excel/Google Sheets, with nice-to-haves like Looker and/or Tableau.
You have demonstrated expertise in working with financial data and a proven ability to interpret and analyze numerical information effectively.
You have a solid understanding of the business landscape, including market trends and competitor analysis — you think strategically and align your analyses with business goals.
Apply now and join us to make cities for people, not cars.
Become part of our Business Operations team
Why you’ll love it here:
Accelerate your professional growth with unique career opportunities.
Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
Take care of your physical and mental health with our wellness perks.
Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
Connect with colleagues at annual company events and smaller team gatherings.
*Some perks may differ depending on your location.About us
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
