Operation Manager
The Operations team at Bolt holds full responsibility for strategy, marketplace health, and growth in Ghana. To further expand on our success story, we’re looking for a data-driven and passionate Operations Manager with a get-it-done attitude, ready to drive strategic initiatives and help transform the mobility industry in Ghana.Location: Accra, Ghana
About the role
As an Operations Manager you will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here’s your chance! You will be leading local operations projects and working closely with other cross-functional/HQ stakeholders to support our mission to make cities more sustainable, accessible, and affordable.
Main tasks and responsibilities:
Own and manage Bolt’s operations strategy for Ghana, with a focus on fleet performance, marketplace health, and supply engagement.
Driver Growth (Acquisition Engine) – Own and scale the end-to-end driver acquisition funnel (Leads → Activation → Active), delivering sustained net activations growth with strong early retention, efficient acquisition costs, and smooth onboarding processes.
Fleets (Structured Supply Growth) – Build and grow high-quality fleet partnerships, increasing reliable multi-vehicle supply and fleet GMV contribution through disciplined B2B acquisition and strong partner account management.
Vehicles (Quality & Compliance Backbone) – Own vehicle onboarding, inspection, branding, and compliance standards to ensure high tagging accuracy, strong category alignment, and adherence to operational requirements.
Lead initiatives to reactivate underutilized fleet vehicles and improve the performance of active drivers and fleet partners.
Analyze operational data and local trends to identify growth opportunities and pain points, and develop actionable solutions.
Build and strengthen relationships with fleet partners, drivers, and other stakeholders to increase loyalty and engagement.
Collaborate with HQ teams including Product, Legal, Central Operations, and Marketing to execute on strategic priorities
Design and roll out Ghana-specific growth campaigns and efficiency-enhancing initiatives.
Track and report on KPIs, ensure operational excellence, and continuously seek process improvements.
Host training sessions, workshops, and roundtables with key partners to ensure alignment and performance.
About you:
You have 7+ years of experience in Operations, Startups, Strategy Consulting, Mobility, Logistics, or other relevant organisations.
You are a strong collaborator with excellent communication skills in English.
You are highly analytical and have a data-driven mindset with excellent Excel/Google Sheets skills, yet are not afraid to get your hands dirty if needed.
You have a strong motivation to solve problems creatively and efficiently.
You thrive in a fast-paced environment.
You are customer-oriented and will strive to strengthen our value proposition to ensure supply growth.
At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools.
Experience is valuable, but what we really look for is drive, intelligence, and integrity — so if you don’t tick every box, apply anyway.
Apply now and join us to make cities for people, not cars.
Become part of our Business Operations team
*Some perks may differ depending on your location.
Why you’ll love it here:
Our teams work on local and global processes in over 50 countries. We build partnerships, launch cities, onboard new restaurants, enable 200+ million people to commute, and ensure millions of partners can earn an income on their terms.
Play a direct role in shaping the future of mobility.
Impact millions of customers and partners in 500+ cities across 45 countries.
Work in fast-moving autonomous teams with some of the smartest people in the world.
Accelerate your professional growth with unique career opportunities.
Get a rewarding salary and stock option package that lets you focus on doing your best work.
Enjoy the flexibility of working in a hybrid mode.
Take care of your physical and mental health with our wellness perks.
Be part of an international and diverse team, in which we ensure a cooperative work environment.
About us
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
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