Customer Support Operations Agent
We are looking for an exceptional Customer Support Operations Agent to join our fast-growing Support team working across our ride-hailing businesses. This position is based in our office in Baku, Azerbaijan.
Location: Baku, AzerbaijanView all roles
About the role
As a Customer Support Operations Agent, you will work in a young and energetic team. You'll have the environment and opportunities to help us improve our processes and make them even more efficient, in addition to creating the best customer experience.
What you can expect
Main tasks and responsibilities:
Supporting Bolt’s users and helping them get the most out of our apps.
Relying on Bolt’s best practices as well as your common sense.
Working on issues in English, Azerbaijani, and Russian.
Helping improve our processes and frameworks, interacting with counterparts in other Bolt markets.
Being part of shaping an exceptional customer experience for our Ride-hailing and Delivery customers.
What we expect
About you:
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
You are fluent in Azerbaijani, English, and Russian, both written and spoken
You have a positive and hard-working attitude
You have attention to details
You are willing to work daytime and evening shifts
You are willing to work (some) weekends
Apply now and join us to make cities for people, not cars.
Become part of our Customer Support team
Why you’ll love it here:
Play a direct role in shaping the future of mobility.
Impact millions of customers and partners in 600+ cities across 50+ countries.
Work in fast-moving autonomous teams with some of the smartest people in the world.
Accelerate your professional growth with unique career opportunities.
Get a rewarding salary and stock option package that lets you focus on doing your best work.
Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
Take care of your physical and mental health with our wellness perks.
*Some perks may differ depending on your location.About us
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
